Care Coordinator

Rehab Medical LLC; Indianapolis (IN); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) match

Tuition reimbursement

HQ Indianapolis orientation

Employee recognition program

Leadership development

Employee assistance program

Job summary

Rehab Medical LLC, headquartered in Indianapolis, is seeking a Care Coordinator to join our expanding team. The role centers on outbound and incoming calls for customer follow-up surveys, proactive outreach, escalations, and updating the care success plans for patients.

You will collaborate with providers and patients, ensuring timely responses and clear documentation, while mentoring new staff and helping meet monthly departmental metrics.

Qualifications

• High School diploma or higher.
• Strong verbal and written communication.
• Ability to work independently and stay organized.
• Detail oriented with accuracy.
• Ability to meet deadlines and manage multiple queues.
• Proficient with basic computer skills.
• Ability to communicate telephonically.

Responsibilities

• Place outbound calls and field incoming calls regarding customer follow up surveys and pro-active customer contact.
• Escalate issues and update customer success plans as needed.
• Coordinate with provider offices to follow up on patient requests and with patients on internal tickets.
• Respond to email and phone calls within 24 hours.
• Mentor new employees entering the department.
• Track internal request queues to ensure department metrics are met each month.

Skills

Telephonic communication

Confidentiality

Verbal communication

Written communication

Independent work

Detail oriented

Time management

Education

High School or equivalent

Tools

Basic computer skills

Job description

3750 Priority Way S. Drive
Indianapolis, IN 46240, USA

Description

Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a winner of multiple awards! Headquartered in Indianapolis, Rehab Medical is looking for driven, positive individuals who are ready to grow with us. Join our team and become part of a company that values your impact and development as much as the lives we improve every day.

As we continue to expand our reach, we’re looking to add individuals embodying our core values, making a positive impact on the lives of others, and driving continuous personal and professional growth to our dynamic Rehab Medical team. Whether you’re supporting patients, working with teammates, or building your career, every day brings an opportunity to make a meaningful impact.

Why You Should Apply

• We offer health, dental, and vision benefits plus HSA incentives
• 401 (k) match with personal finance seminars and one-on-one assistance
• Tuition Reimbursement
• Training and Orientation at our Headquarters in Indianapolis
• Employee Recognition Program
• Leadership Development Program
• Health and well-being initiatives through our Employee Assistance Program

For prompt communication, we encourage applicants to opt into texting during the application process.

The Position: We are looking for Care Coordinator to join our team!

Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:

• Basic computer skills including but not limited to data entry, email, and internet
• Ability to communicate telephonically
• Ability to maintain confidentiality
• Excellent verbal and written communication skills
• Ability to work independently, be detail oriented and organized
• Ability to meet multiple competing deadlines
• Meet attendance schedule with dependability and consistency

Overview

The Care Coordinator position will report to the Care Coordination Manager. This position is responsible for placing outbound calls and fielding incoming calls regarding customer follow up surveys, pro-active customer contact, escalations, and customer success plan updates.

Below are some key functions and skills for this opportunity:

• Communication and follow up on all Internal Request Queues
• Contact with provider offices to follow up on patient requests
• Contact with patients to follow up on Internal Requests tickets
• Customer Contact to follow up and survey results
• Responds to email and phone calls within 24 hours
• Review and resolve service Sales Paperwork Tickets
• Communicates with Care Coordinators and other departments for resolution of tickets
• Mentoring of new employees entering the department
• Track internal request queues to ensure department metrics are met each month

Qualifications

Behaviors

Required

Enthusiastic

Shows intense and eager enjoyment and interest

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Goal Completion

Inspired to perform well by the completion of tasks

Self-Starter

Inspired to perform without outside help

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Peer Recognition

Inspired to perform well by the praise of coworkers

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Education

High School or better.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.