Customer Growth & Retention Manager | Hybrid (Fort Collins)

Strategic Consulting Inc; Fort Collins (CO); Hybrid; USD 95,000 - 154,000; Full time

Job summary

Strategic Consulting Inc in Fort Collins, CO is hiring a Customer Service Manager to expand market share. The role combines leadership with hands-on management of paid search, social, and email programs, plus driving renewals and upsell conversations.

You will leverage data storytelling to defend recommendations, walk the local market, and coordinate a collaborative hybrid team across campaigns. Salary ranges reflect experience and growth potential.

Qualifications

• 8 years required for sales marketing leadership
• 6+ years in sales marketing in a collaborative environment
• Experience guiding projects end to end

Responsibilities

• Manage paid search, social, and email programs end to end
• Drive upsell and renewal conversations with existing accounts
• Position against competitors with clear value props
• Walk the Fort Collins territory and know it well
• Conduct market research to uncover trends
• Set weekly cadence to keep reps accountable
• Onboard new clients to ensure retention
• Engage at networking events with a purpose

Skills

Sales marketing experience

Hybrid team collaboration

Storytelling with data

Stakeholder management

Defending recommendations

Job description

Strategic Consulting Inc in Fort Collins, CO is hiring a Customer Service Manager to expand market share. The role combines leadership with hands-on management of paid search, social, and email programs, plus driving renewals and upsell conversations.

You will leverage data storytelling to defend recommendations, walk the local market, and coordinate a collaborative hybrid team across campaigns. Salary ranges reflect experience and growth potential.