Call Center Manager

Energy Innovation Corp; Flagstaff (AZ); On-site; USD 113,000 - 156,000; Full time

Benefits offered by this job

Learning stipends

Flexible Flagstaff hours

Job summary

Fortive is seeking an experienced Call Center Manager in Flagstaff, AZ who thrives on testing over guessing and turning data into sales marketing ownership. This role anchors a $113,000 - $156,000 yearly compensation with opportunities to grow through performance-driven initiatives.

You will segment audiences, personalize outreach, track pipeline weekly, and ensure the ad spend translates to revenue. The team values candor, ownership, and the ability to present to an AZ-wide audience without a

Qualifications

• Deliver bad news clearly and promptly.
• Turn data into decisions with storytelling.
• Own actions while knowing when to wait.
• Be curious about Fortive customers and their needs.
• Able to present to an AZ-wide audience without a script.

Responsibilities

• Segment audiences and personalize outreach to lift response rates.
• Rewrite the one-pager until a Flagstaff stranger gets it in ten seconds.
• Close the loop between ad spend and revenue, dollar for dollar.
• Grow Fortive's footprint one earned introduction at a time.
• Track pipeline performance and report results to leadership each week.

Skills

Composure

Storytelling

Ownership mindset

Customer curiosity

Public presentation

CSAT Reporting

Conflict Resolution

Job description

Every great internship marketer at Fortive shares one trait: they'd rather test than assume, and this Call Center Manager seat rewards exactly that. Consider it a $113,000 - $156,000 foothold at Fortive, where 8 years of Kustomer converts straight into sales marketing ownership.

Key Responsibilities

• Segment audiences and personalize outreach to lift response rates
• Rewrite the one-pager until a Flagstaff stranger gets it in ten seconds
• Close the loop between ad spend and revenue, dollar for dollar
• Grow Fortive's oddball-friendly footprint one earned introduction at a time
• Track pipeline performance and report results to leadership each week

What You'll Bring

• The composure to deliver bad news early and clearly
• Storytelling instincts that turn data into a decision
• An ownership-driven bias toward action, balanced by knowing when to wait
• Real curiosity about why Fortive customers do what they do
• Comfort presenting to an AZ-wide audience without a script
• Hands-on command of CSAT Reporting, with Conflict Resolution as a close second

Fortive is an ownership-driven, fiercely independent Flagstaff company that would rather earn trust slowly than buy attention quickly. Our AZ crew runs on candor, caffeine, and a stubborn refusal to ship sloppy work.

At Fortive the paycheck opens at $113,000 - $156,000 and the perks, from learning stipends to flexible Flagstaff, AZ hours, only widen from there.

Our hiring manager is personally reviewing every Call Center Manager application that comes in.