Operations Manager

Energy Innovation Corp; Hilo (HI); On-site; USD 125,000 - 174,000; Full time

Benefits offered by this job

Health coverage

Conference budgets

Career advancement

Job summary

Citadel in Hilo, HI is seeking an Operations Manager to own general problem solving, initiative, and people management. The role emphasizes strong written communication and a hands-on approach to customer service, with a focus on delivering reliable results from a team that cares.

The candidate will manage cross-functional priorities, report weekly metrics, and ensure deadlines are met while maintaining Citadel quality standards.

Qualifications

• 8+ years of customer service experience.
• Strong written communication skills.
• Ability to revise opinions when the data argues back.
• Calm under scope changes in a client-focused environment.

Responsibilities

• Stitch together Written Communication and Innovation into one coherent workflow.
• Show up for the unglamorous general maintenance nobody volunteers for.
• Make the community-minded call when the data points two different directions.
• Steer Citadel's Analytical Thinking roadmap with both nerve and humility.
• Manage competing demands while keeping attention to detail high.
• Track key metrics and report findings to your manager each week.
• Communicate progress, blockers, and results to stakeholders and leadership.
• Meet established deadlines while upholding Citadel quality standards.

Skills

Written communication

Team player

Attention to detail

Initiative

Job description

Strip away the perks talk and the Operations Manager job at Citadel is simple: hard general problems, Initiative, and people who care. Take ownership, lean on your 8 years of Customer Service, and earn $125,000 - $174,000 as part of a team that grows with you.

Key Responsibilities

• Stitch together Written Communication and Innovation into one coherent workflow
• Show up for the unglamorous general maintenance nobody volunteers for
• Make the community-minded call when the data points two different directions
• Steer Citadel's Analytical Thinking roadmap with both nerve and humility
• Manage competing demands while keeping attention to detail high
• Track key metrics and report findings to your manager each week
• Communicate progress, blockers, and results to stakeholders and leadership
• Meet established deadlines while upholding Citadel quality standards

What You'll Bring

• The humility to revise strong opinions when the data argues back
• A team player who lifts up colleagues and shares credit
• A solid foundation in Written Communication, refined over 8+ years
• Demonstrated calm when a Hilo, HI client changes scope mid-stream
• Experience thriving in a service-minded, deadline-driven setting like Citadel

From our Hilo, HI office, Citadel ships nimble products used by companies large and small. Curiosity outranks credentials on this general team, so bring questions, not just answers.

You’ll be supported by $125,000 - $174,000, strong health coverage, conference budgets, and a team that promotes from within.

We refreshed it today so candidates know the freelance role is genuinely open.