Talkdesk-Driven Customer Service Manager (Part-Time)

HealthTech Corp; Durham (NC); On-site; USD 92,000 - 136,000; Full time

Benefits offered by this job

Mentorship

Health coverage

Paid growth time

Evening-friendly part-time schedule

Job summary

HealthTech Corp in Durham, NC is seeking a Customer Service Manager who blends analytical thinking with Talkdesk mastery. An 8+ year background with Talkdesk and a track record of data-driven decision making will help you own the customer service function while partnering with sales and marketing.

This role offers a challenging part-time arrangement that respects evenings, mentorship, health coverage, and growth time, with a compensation range of $92,000 to $136,000.

Qualifications

• 8+ years of Talkdesk experience.
• Strong analytical thinking and data interpretation.
• Ability to produce tidy documentation.
• Proven track record of deep technical delivery in a part-time structure.
• Excellent cross-functional collaboration.

Responsibilities

• Manage paid search, social, and email programs end to end.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Segment audiences and personalize outreach to lift response rates.
• Position HealthTech Corp against competitors with clear, differentiated value props.
• Coordinate cross-functional launches with creative, product, and operations.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Find the data-driven hook that makes Durham, NC prospects lean in.

Skills

Analytical thinking

Documentation

Bias-to-action

Cross-functional collaboration

Tools

Talkdesk

Job description

HealthTech Corp in Durham, NC is seeking a Customer Service Manager who blends analytical thinking with Talkdesk mastery. An 8+ year background with Talkdesk and a track record of data-driven decision making will help you own the customer service function while partnering with sales and marketing.

This role offers a challenging part-time arrangement that respects evenings, mentorship, health coverage, and growth time, with a compensation range of $92,000 to $136,000.