Customer Service Representative

Manufacturing Excellence Inc; Brownsville (TX); On-site; USD 58,000 - 84,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Generous paid time off

Mentorship from day one

Job summary

Manufacturing Excellence Inc writes the software that keeps sales and marketing operations humming, all of it engineered in Brownsville, TX by a thoughtfully-bold team. Psychological safety is cultivated, disagreements in good faith are encouraged, and ownership is valued from day one.

Expect a package of $58,000 - $84,000 plus full medical, dental, and vision benefits, generous paid time off, and real mentorship from day one.

Qualifications

• Demonstrated ability to manage competing priorities under tight deadlines.
• Experience thriving in a deeply-curious, deadline-driven setting like Manufacturing Excellence Inc.
• Proven aptitude for Customer Success, ideally near Brownsville, TX.
• The judgment to say no to good ideas at the wrong time.
• Hands-on command of De-escalation, with Emotional Intelligence as a close second.

Responsibilities

• Brief the Customer Service Representative team on what's working in this week's market.
• Carry the demo from screen-share to signature in one sitting.
• Use Growth Mindset and CRM Software tools to automate and scale outbound efforts.
• Tune the ad creative until the sales marketing cost-per-lead drops.
• Map buyer pain to Manufacturing Excellence Inc's pitch deck, slide by slide.
• Stand up a First Call Resolution-driven scoring model the whole team believes.
• Run experiments on sales marketing messaging and keep only what converts.

Skills

Customer success

Time management

De-escalation

Emotional intelligence

Prioritization

Tools

CRM software

Job description

Manufacturing Excellence Inc pairs a $58,000 - $84,000 package with real ownership for the Customer Service Representative willing to carry a number and a brand in TX. Honestly, the draw is the ownership: $58,000 - $84,000 and contract hours come standard, but the sales marketing reins are the real prize.

Key Responsibilities

• Brief the Customer Service Representative team on what's working in this week's market
• Carry the demo from screen-share to signature in one sitting
• Use Growth Mindset and CRM Software tools to automate and scale outbound efforts
• Tune the ad creative until the sales marketing cost-per-lead drops
• Map buyer pain to Manufacturing Excellence Inc's pitch deck, slide by slide
• Stand up a First Call Resolution-driven scoring model the whole team believes
• Run experiments on sales marketing messaging and keep only what converts

What You'll Bring

• Demonstrated ability to manage competing priorities under tight deadlines
• Experience thriving in a deeply-curious, deadline-driven setting like Manufacturing Excellence Inc
• Proven aptitude for Customer Success, ideally near Brownsville, TX
• The judgment to say no to good ideas at the wrong time
• Hands-on command of De-escalation, with Emotional Intelligence as a close second

Manufacturing Excellence Inc writes the software that keeps sales marketing operations humming, all of it engineered in Brownsville, TX by a thoughtfully-bold bunch. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

Expect $58,000 - $84,000 plus full medical, dental, and vision benefits, generous paid time off, and real mentorship from day one.

Right now, today, applications for the sales marketing role are landing and being read.