Senior Operations Manager

Energy Innovation Corp; Philadelphia (Philadelphia County); On-site; USD 116,000 - 165,000; Full time

Benefits offered by this job

Mentorship

Benefits

Job summary

Costco is seeking a Senior Operations Manager in Philadelphia, PA who can turn fuzzy stakeholder asks into actionable plans and drive outcomes. You will own your work, partner with a tight team, and navigate remote-friendly priorities while keeping critical operations on track.

The role offers mentorship, growth opportunities, and a compensation range of $116,000 to $165,000 with strong benefits and career development at Costco.

Qualifications

• 7+ years operating in a Senior Operations Manager role
• Strong critical thinking and independent judgment
• Clear, proactive listening to stakeholders
• Curiosity about Costco customers and behavior
• Ownership mindset; take responsibility and drive results
• Ability to align teams and manage priorities across functions

Responsibilities

• Translate fuzzy stakeholder asks into a crisp Active Listening plan
• Chase down the root cause instead of slapping on a patch
• Resolve customer concerns with patience and a focus on outcomes
• Question the brief when the brief doesn't match reality
• Defend the Attention Management fundamentals when speed tempts shortcuts
• Use Strategic Planning to streamline routine tasks and free up capacity
• Juggle remote-friendly priorities without dropping the ones that matter

Skills

Critical thinking

Independent judgment

Active listening

Ownership mindset

Curiosity about customers

Communication with stakeholders

Job description

Bring your Self-Motivation, your Delegation, and your opinions, because Costco's next Senior Operations Manager will help decide where Philadelphia, PA goes from here. Here, a Senior Operations Manager owns their work, partners with a tight team, and earns $116,000 - $165,000 while building their career.

Key Responsibilities

• Translate fuzzy stakeholder asks into a crisp Active Listening plan
• Chase down the root cause instead of slapping on a patch
• Resolve customer concerns with patience and a focus on outcomes
• Question the brief when the brief doesn't match reality
• Defend the Attention Management fundamentals when speed tempts everyone to skip them
• Use Strategic Planning to streamline routine tasks and free up capacity
• Juggle remote-friendly priorities without dropping the ones that matter

What You'll Bring

• Pattern recognition earned across many general engagements
• Roughly 7+ years operating in a similar Senior Operations Manager position
• Critical thinking skills and sound, independent judgment
• Real curiosity about why Costco customers do what they do
• The kind of listening that makes the other person feel heard
• Eagerness to take ownership and run with new responsibilities

Costco is a nimble Philadelphia, PA company born from the belief that general tools should respect the people using them. Every forward-thinking idea gets a fair hearing at Costco, no matter the 7 of experience behind it.

The headline reads $116,000 - $165,000; the fine print is all upside, mentorship, benefits, and freedom to grow your Delegation.