Customer Service Manager

Energy Innovation Corp; Monroe (LA); Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote flexibility

Retirement matching

Coaching

Job summary

Kaiser Permanente in Monroe, LA is seeking a Customer Service Manager who grows demand and closes deals in a fast-paced, customer-focused environment. The role emphasizes cross-functional collaboration, strategic messaging, and disciplined forecasting to reach a $85,000-$120,000 annual quota.

The position offers remote flexibility within a full-time schedule, with coaching tailored to manager goals and retirement matching as part of a competitive package.

Qualifications

• Experience with cross-functional teams and stakeholder alignment.
• Ability to forecast a sales/marketing quota accurately.
• Proven experience with market research to identify trends.

Responsibilities

• Maintain consistent messaging from Monroe campaigns to DMs.
• Forecast the $85,000-$120,000 quota with discipline.
• Conduct market research to uncover trends shaping sales marketing.
• Cultivate referral channels and partnerships in Monroe.
• Seed Monroe social channels with engaging content.
• Brief the Customer Service Manager team on market performance.
• Translate Kaiser Permanente differentiators into concise pitches.
• Close the loop between ad spend and revenue.

Skills

Cross-functional collab

Forecasting

Market research

Communication

Tools

CRM

Job description

We measure success in Kaiser Permanente's Customer Service Manager chair by deals signed and demand created, not slides polished. Bring quick-to-ship Empathy and 8 years to Monroe, and the return is $85,000 - $120,000, a full-time schedule, and influence that grows.

Key Responsibilities

• Keep the messaging consistent from Monroe, LA billboards to cold DMs
• Pair a $85,000 - $120,000 quota with the discipline to forecast it straight
• Conduct market research to uncover trends shaping the sales marketing space
• Cultivate referral channels and strategic partnerships in Monroe
• Seed Monroe social channels with content that earns replies
• Brief the Customer Service Manager team on what's working in this week's market
• Turn Kaiser Permanente's wildly-collaborative differentiator into a thirty-second pitch
• Close the loop between ad spend and revenue, dollar for dollar

What You'll Bring

• Cross-functional ease, from Customer Feedback Analysis engineers to Customer Onboarding marketers
• The reliability that lets a manager stop checking in
• A collaborator who makes the manager review feel less like an exam
• A communicator who writes the meeting recap nobody asked for but everyone reads

Kaiser Permanente is where curious, gently-demanding people come to build the future of sales marketing. We build an environment where client-focused ideas get tested quickly and credit is shared fairly.

The offer includes $85,000 - $120,000, remote flexibility, retirement matching, and coaching tailored to your manager goals.

The team in Monroe, LA is one strong Customer Service Manager away from complete, and that could be you.