Customer Service Manager

Egreenservices; Concord (NH); Remote; USD 86,000 - 131,000; Full time

Benefits offered by this job

Mentorship

Remote work options

Job summary

A24 in Concord, NH is seeking a Customer Service Manager to drive momentum in Call Center Operations. This role owns outcomes and expects analytical thinking to shape results.

You will run trade shows and pop-ups across NH, design email sequences that get opened, monitor pricing, and analyze campaign metrics to optimize revenue. A mentor will support your rise and remote options are available.

Qualifications

• Demonstrated comfort presenting to manager leadership.
• A point of view on A24's space, sharpened by your own reading.
• Customer-focused outlook with strong interpersonal skills.
• Strong working knowledge of Leadership and Customer Feedback Analysis.

Responsibilities

• Run point on trade shows and pop-ups throughout NH.
• Stand up email sequences that get opened, not buried.
• Keep a finger on competitor pricing across NH.
• Analyze campaign metrics and optimize spend against revenue targets.
• Push Cross-selling adoption so the NH team stops flying blind.

Skills

Leadership

Interpersonal skills

Presenting to leadership

Customer feedback analysis

Job description

Forget the funnel metaphor for a second: A24's next Customer Service Manager in Concord cares about momentum, and Call Center Operations is how you create it. Plainly put, A24 wants 6 years of Analytical Thinking, will pay $86,000 - $131,000, and expects you to own the result.

Key Responsibilities

• Run point on trade shows and pop-ups throughout NH
• Stand up email sequences that get opened, not buried
• Keep a finger on competitor pricing across NH
• Analyze campaign metrics and optimize spend against revenue targets
• Push Cross-selling adoption so the NH team stops flying blind

What You'll Bring

• Demonstrated comfort presenting to manager leadership
• A point of view on A24's space, sharpened by your own reading
• Customer-focused outlook with strong interpersonal skills
• Strong working knowledge of Leadership and Customer Feedback Analysis

A24 builds the unglamorous sales marketing plumbing that Concord, NH relies on, and it does so with trust-based pride. Every Customer Service Manager at A24 owns an outcome, not just a checklist of tasks.

Take $86,000 - $131,000, add a mentor invested in your rise, layer on benefits and remote options, and that is the A24 offer in one breath.

The posting clock reset today, so the Customer Service Manager window is wide open.

Come find out why people stay at A24 once they get here; the Customer Service Manager door is open.