Supply Chain CSR II

Grifols, S.A; North Carolina; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Grifols, S.A. in Research Triangle Park (NC) seeks a shipping/export specialist to manage international orders, documentation, and compliance. You will coordinate with freight forwarders, prepare invoices, and ensure timely clearance with customs while handling special goods and regulated materials.

The role requires bilingual abilities (French preferred), strong communication, and experience with export regulations. This is a hybrid in-office/remote position based in the US.

Qualifications

• B.S./B.A. degree required.
• 2 years in customer service/export shipping or 7–10 years related experience.
• Experience with automated customer service and sales systems.
• Knowledge of US export regulations (US Customs/Dept of Commerce).
• Strong interpersonal and communication abilities in operations/distribution.

Responsibilities

• Prepare export orders and related shipping documentation, backing up colleagues during absences.
• Monitor foreign export/import regulations to ensure prompt customs clearance.
• Coordinate with freight forwarders to minimize costs and optimize delivery schedules.
• Expedite lifesaving shipments and coordinate with relevant departments for fast handling.
• Prepare proforma invoices using pricing categories and terms of sale.
• Process standard shipments, including dry ice and hazardous materials, in compliance with IATA rules.
• Prepare freight cost estimates for bids and quotes; issue pro-forma invoices to customers.
• Communicate with foreign consulates for document legalization and with customers on orders and shipping.
• Establish contingency plans for unusual shipping situations in collaboration with management.
• Assist with product labeling requirements for tenders and letters of credit.
• Inform area sales managers of significant delays and help resolve issues impacting shipments.
• Collaborate with other departments to prevent delays and maintain service levels.
• Maintain country information manuals for parcel post, ocean/air freight, and other shipments.

Skills

Bi-lingual (French preferred)

Interpersonal skills

Communication skills

Automated systems proficiency

Education

B.S. or B.A. degree

Tools

Database systems

Job description

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Responsibilities include, but are not limited to the following:

• Prepare export orders and related shipping documentation and backs up co-workers during vacations and unscheduled absences.
• Stay constantly informed of all pertinent changes in foreign export/import regulations and procedures to ensure prompt clearance of Grifols export shipments by customs authorities in receiving countries.
• Work with department manager and/or supervisor to help monitor with freight forwarders, airlines and steamship companies the lowest possible transportation costs, improve delivery schedules and engage space, as needed through air and ocean management contracts. Select freight forwarders who will assist Grifols in maintaining an acceptable balance between economical rates and excellent service.
• Handle emergency customer request including lifesaving shipment by expediting orders and coordinating the efforts of appropriate departments for positive and expeditious handling.
• Prepare proforma invoices for international customers as requested utilizing pertinent pricing categories such as, transfer pricing; export pricing; Federal Government pricing and various terms of sale.
• Prioritize and processes all in-house standard shipping orders (no charge shipments) including dry ice and hazardous materials. Ensure compliance with IATA Dangerous Goods Regulations.
• Ensure preparation of accurate freight cost estimates for incorporation into outgoing bids, quotations, and preparation of pro-forma invoices for international customers.
• Communicate with foreign consulates for document legalization.
• Communicate to customers, product specification data, shipping arrangements, order status, and insurance claims.
• Seek guidance from department manager and/or supervisor to establish and implement contingency plans for unusual situations such as shipping industry strikes.
• Collaborate with department manager and/or supervisor and the Allocations Specialist to ensure arrangements for special product labeling stickers to meet requirements of foreign governments as specified in tenders, letters of credit, and orders.
• Advise area sales managers regarding significant delays in shipments when product availability is a problem and assist in resolving the difficulty.
• Co-ordinate with other departments to solve problems, which might delay, prompt shipment or otherwise compromise service to the customer.
• Maintain country information manuals with information on parcel post, ocean freight, and air freight shipment to all countries where Division is active. Maintains and updates details of all functions in relation to preparation of preliminary export orders, commercial invoices, preparation of shipping documents, and special forms needed for processing of air freight, ocean freight, parcel post, truck, and special Parcel Service shipments to all countries.
• Audit freight invoices for services received from trucking and air/ocean freight forwarders based on negotiated rate tariff.
• Communicate with ex-U.S. customers and legal entities on all matters regarding forecast, product availability, and order processing.
• Participate in training sessions, seminars, meetings, etc. associated with Export Compliance.
• Candidate must be bi-lingual (Preference : French, level : fluent)

Skills/Qualifications/Education Requirements:

• B.S. or B.A. degree
• 2 years of work experience in a customer service and export shipping environment or 7-10 years of applicable business experience.
• Ability to work with automated customer service and sales systems, including database systems, is essential.
• Knowledge of US Customs/ Department of Commerce export regulatory law is required.
• Excellent interpersonal and communications skills in an operations and or distribution environment are necessary.
• *Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.

This role is based in Research Triangle Park and is a hybrid role requiring 3 days in the office and 2 remote.

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25Ibs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.