Supply Chain CSR II

Grifols, S.A; Durham (NC); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Grifols, S.A. in Research Triangle Park, NC, seeks a logistics/export specialist to manage international shipments, ensure regulatory compliance, and coordinate with freight forwarders and customers. The role requires a B.S./B.A.

and 2 years in export shipping or 7–10 years in related business, plus strong communication and US export-law knowledge. The position is hybrid with 3 days in the office and 2 remote.

Qualifications

• B.S. or B.A. degree required.
• 2 years of experience in customer service/export shipping or 7–10 years of applicable business experience.
• Ability to work with automated customer service and sales systems, including database systems.
• Knowledge of US Customs/ Department of Commerce export regulatory law.
• Excellent interpersonal and communications skills in an operations environment.

Responsibilities

• Prepare export orders and related shipping documentation.
• Monitor changes in export/import regulations to ensure prompt clearance.
• Coordinate freight forwarders and carriers to balance cost and service.
• Expedite orders for lifesaving shipments and coordinate with departments.
• Prepare proforma invoices and maintain pricing categories for exports.
• Process standard shipments, including dry ice and hazmat, with IATA compliance.
• Estimate freight costs for bids and outbound invoices.
• Communicate with foreign consulates for document legalization.
• Inform customers about product specs, shipping, status, and claims.
• Develop contingency plans for unusual shipping disruptions.
• Collaborate on special labeling for government tender requirements.
• Advise management on delays and coordinate cross-department problem solving.
• Maintain country information manuals for air/ocean/parcel shipments.

Skills

Customer service

Export/shipping

Regulatory knowledge

Interpersonal skills

Multilingual (French preferred)

Education

B.S. or B.A. degree

Tools

Database systems

Job description

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Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Responsibilities include, but are not limited to the following:

• Prepare export orders and related shipping documentation and backs up co-workers during vacations and unscheduled absences.
• Stay constantly informed of all pertinent changes in foreign export/import regulations and procedures to ensure prompt clearance of Grifols export shipments by customs authorities in receiving countries.
• Work with department manager and/or supervisor to help monitor with freight forwarders, airlines and steamship companies the lowest possible transportation costs, improve delivery schedules and engage space, as needed through air and ocean management contracts. Select freight forwarders who will assist Grifols in maintaining an acceptable balance between economical rates and excellent service.
• Handle emergency customer request including lifesaving shipment by expediting orders and coordinating the efforts of appropriate departments for positive and expeditious handling.
• Prepare proforma invoices for international customers as requested utilizing pertinent pricing categories such as, transfer pricing; export pricing; Federal Government pricing and various terms of sale.
• Prioritize and processes all in-house standard shipping orders (no charge shipments) including dry ice and hazardous materials. Ensure compliance with IATA Dangerous Goods Regulations.
• Ensure preparation of accurate freight cost estimates for incorporation into outgoing bids, quotations, and preparation of pro-forma invoices for international customers.
• Communicate with foreign consulates for document legalization.
• Communicate to customers, product specification data, shipping arrangements, order status, and insurance claims.
• Seek guidance from department manager and/or supervisor to establish and implement contingency plans for unusual situations such as shipping industry strikes.
• Collaborate with department manager and/or supervisor and the Allocations Specialist to ensure arrangements for special product labeling stickers to meet requirements of foreign governments as specified in tenders, letters of credit, and orders.
• Advise area sales managers regarding significant delays in shipments when product availability is a problem and assist in resolving the difficulty.
• Co-ordinate with other departments to solve problems, which might delay, prompt shipment or otherwise compromise service to the customer.
• Maintain country information manuals with information on parcel post, ocean freight, and air freight shipment to all countries where Division is active. Maintains and updates details of all functions in relation to preparation of preliminary export orders, commercial invoices, preparation of shipping documents, and special forms needed for processing of air freight, ocean freight, parcel post, truck, and special Parcel Service shipments to all countries.
• Audit freight invoices for services received from trucking and air/ocean freight forwarders based on negotiated rate tariff.
• Communicate with ex-U.S. customers and legal entities on all matters regarding forecast, product availability, and order processing.
• Participate in training sessions, seminars, meetings, etc. associated with Export Compliance.
• Candidate must be bi-lingual (Preference : French, level : fluent)

Skills/Qualifications/Education Requirements:

• B.S. or B.A. degree
• 2 years of work experience in a customer service and export shipping environment or 7-10 years of applicable business experience.
• Ability to work with automated customer service and sales systems, including database systems, is essential.
• Knowledge of US Customs/ Department of Commerce export regulatory law is required.
• Excellent interpersonal and communications skills in an operations and or distribution environment are necessary.
• *Depending on the area of assignment, directly related experience or a combination of directly related education and experience and/or competencies may be considered in place of the stated requirements. Example: If a job level requires a Bachelor's degree plus 4 years of experience, an equivalency could include 8 years of experience, an Associate's degree with 6 years of experience, or a Master's degree with 2 years of experience.

This role is based in Research Triangle Park and is a hybrid role requiring 3 days in the office and 2 remote.

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25Ibs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.