Customer Service & Logistics Coordinator

ADP, Inc.; Weaversville, Allentown (PA, Lehigh County); On-site; USD 36,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a Customer Service Representative in Weaversville, PA.

The role focuses on supporting internal and external customers by handling orders, processing shipping documentation, and maintaining accurate data in the CDS warehouse management and client systems. The position emphasizes timely order processing, effective communication, and collaboration with operations to ensure inventory accuracy and on-time fulfillment.

Qualifications

• Requires ability to communicate clearly in written and spoken English.
• Experience using Microsoft Office Suite, especially Excel.
• Strong organizational skills and attention to detail are essential.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• Prior experience in transportation, logistics, or warehouse operations is a plus.

Responsibilities

• Process and monitor shipping and receiving documentation and transactions.
• Enter and manage customer information in company software.
• Respond to customer inquiries via phone and email in a professional manner.
• Coordinate order handling with operations and scheduling.
• Receive, process, and verify customer orders and returns.

Skills

Customer service

Microsoft Excel

Communication skills

Education

High School Diploma or GED

2+ years Customer Service Experience

Tools

WMS

Foxware

SAP

Job description

ADP, Inc. is seeking a Customer Service Representative in Weaversville, PA.

The role focuses on supporting internal and external customers by handling orders, processing shipping documentation, and maintaining accurate data in the CDS warehouse management and client systems. The position emphasizes timely order processing, effective communication, and collaboration with operations to ensure inventory accuracy and on-time fulfillment.