Customer Service & Loans Specialist

FirstBank Florida; Yauco (PR); On-site; USD 17,000 - 25,000; Full time

Job summary

Money Express in Yauco is seeking a Service Representative to deliver timely customer service, assist clients with loan applications, verify information, and balance the cash register.

You’ll promote Money Express products, handle calls, support branch operations, and respond to delayed accounts as needed.

Bilingual English/Spanish preferred; basic MS Office skills and a team-oriented approach are valued.

Qualifications

• Minimum of 6 months of experience in sales, customer service, or collections.
• 24 credits towards an Associate or Bachelor’s Degree, banking course, or High School Diploma with 2 years of related experience.
• Able to transfer to other branches within the geographical area.

Responsibilities

• Provide high-level service to clients and promote Money Express products.
• Fill out loan applications and verify information.
• Validate client identity and notify on irregularities.
• Process payments and loans with required documentation.
• Balance cash drawer daily and follow cash control procedures.
• Answer and transfer incoming calls.
• Support branch operations and other tasks as assigned.

Skills

Bilingual English/Spanish

Sales & Customer service

MS Office (Outlook & Word)

Basic mathematical skills

Teamwork and organization

Education

High School Diploma

Banking courses

24 credits towards Associate or Bachelor

Tools

MS Office (Outlook & Word)

Job description

Money Express in Yauco is seeking a Service Representative to deliver timely customer service, assist clients with loan applications, verify information, and balance the cash register.

You’ll promote Money Express products, handle calls, support branch operations, and respond to delayed accounts as needed.

Bilingual English/Spanish preferred; basic MS Office skills and a team-oriented approach are valued.