SERVICE REPRESENTATIVE - PONCE BRANCH - MONEY EXPRESS

First BanCorp; Ponce (PR); On-site; USD 23,000 - 34,000; Full time

Job summary

Money Express in Ponce, Puerto Rico, is seeking a Service Representative to deliver timely, friendly service, originate and explain products, and ensure accurate transactions at the branch.

You will handle loan applications, verify documents, balance the cash register daily, and support branch operations while maintaining compliance and customer satisfaction.

Qualifications

• The candidate has at least 6 months of experience in sales, customer service, or collections.
• 24 credits toward an Associate or Bachelor’s degree, banking course, or high school diploma with 2 years related experience.
• Willing to transfer to other branches within the geographical area.

Responsibilities

• Guarantees high-level quality service to clients and meets their needs.
• Fills out loan applications and verifies information.
• Validates client identity and notifies when exceptions occur.
• Processes payments transactions following procedures.
• Processes loans to be disbursed based on required documents, enters information in system.
• Balances cash register daily and follows cash controls with supervisor oversight.
• Promotes Money Express products and provides related orientation to clients.
• Answers and transfers incoming calls.
• Performs other tasks as assigned by Supervisor.
• Contacts clients with delayed accounts.
• Performs loan disbursement following procedures.
• Supports branch clerical tasks.

Skills

Customer service

Sales

Bilingual (English/Spanish)

Education

Credits toward Associate/Bachelor or Banking course/High School Diploma with 2 years related experience

Job description

MONEY EXPRESS

SERVICE REPRESENTATIVE

PONCE BRANCH

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview

The Service Representative provides timely and effective service to clients to satisfy their needs, orients and offers the products and services of Money Express and complies with applicable effectiveness measures and processes in all transactions. The Service Representative actively participates in the development and maintenance of the portfolio at a minimum level of delinquency.

What you’ll do

• Guarantees a high-level quality service to clients, satisfying their needs and expectations.
• Fills out loans applications and verifies the received information.
• Validates the identity of clients and timely notifies when exceptions and irregularities occur.
• Processes payments transactions following the applicable procedures.
• Processes loans to be disbursed based on the required documentation, also enters the transaction information in the system.
• Balances the cash register in a daily basis.
• Applies the internal control measures related to the cash quantity maintain into the register, refers to supervisor those transactions that requires authorization.
• Promotes the Money Express products and services as well as provides related orientation to clients.
• Answers and transfers incoming calls.
• Performs any other related task assigned by Supervisor.

When needed

• Contact clients with delayed accounts.
• Performs loan disbursement process when needed following the established procedures and policies.
• Performs clerical tasks supporting the Branch operations.

What You’ll Need to Succeed

• A minimum of one (6) months of working experience in a sales, customer service, or collections environment.
• Twenty-four(24) credits toward an Associate or Bachelor’s Degree, or Banking course,or High SchoolDiploma with 2 years of related experience.
• Available to be transferred to other Branches within the geographical area.

Competencies:

• Computer literate in the use of MS Office (Outlook & Word).
• Basic mathematical skills.
• Bilingual (English Spanish) preferred
• Sales and Customer service oriented
• Operation Procedure application capability
• Organized and with ability to work in teamswithin adequate prioritization

The abovestatements are intended to describe the general nature and level of work beingperformed by people assigned to this job.They are not indented tobe an exhaustive list of all responsibilities, duties, skills requiredofpersonnel so classified.The reporting relationship may not reflectthe most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER