SERVICE REPRESENTATIVE - YAUCO BRANCH - MONEY EXPRESS

First BanCorp; Yauco (PR); On-site; USD 17,000 - 25,000; Full time

Job summary

Money Express in Yauco is seeking a Service Representative to deliver timely customer service, assist clients with loan applications, verify information, and balance the cash register.

You’ll promote Money Express products, handle calls, support branch operations, and respond to delayed accounts as needed.

Bilingual English/Spanish preferred; basic MS Office skills and a team-oriented approach are valued.

Qualifications

• Minimum of 6 months of experience in sales, customer service, or collections.
• 24 credits towards an Associate or Bachelor’s Degree, banking course, or High School Diploma with 2 years of related experience.
• Able to transfer to other branches within the geographical area.

Responsibilities

• Provide high-level service to clients and promote Money Express products.
• Fill out loan applications and verify information.
• Validate client identity and notify on irregularities.
• Process payments and loans with required documentation.
• Balance cash drawer daily and follow cash control procedures.
• Answer and transfer incoming calls.
• Support branch operations and other tasks as assigned.

Skills

Bilingual English/Spanish

Sales & Customer service

MS Office (Outlook & Word)

Basic mathematical skills

Teamwork and organization

Education

High School Diploma

Banking courses

24 credits towards Associate or Bachelor

Tools

MS Office (Outlook & Word)

Job description

MONEY EXPRESS

SERVICE REPRESENTATIVE

YAUCO BRANCH

Our Company

At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

A Brief Overview

The Service Representative provides timely and effective service to clients to satisfy their needs, orients and offers the products and services of Money Express and complies with applicable effectiveness measures and processes in all transactions. The Service Representative actively participates in the development and maintenance of the portfolio at a minimum level of delinquency.

What you’ll do

• Guarantees a high-level quality service to clients, satisfying their needs and expectations.
• Fills out loans applications and verifies the received information.
• Validates the identity of clients and timely notifies when exceptions and irregularities occur.
• Processes payments transactions following the applicable procedures.
• Processes loans to be disbursed based on the required documentation, also enters the transaction information in the system.
• Balances the cash register in a daily basis.
• Applies the internal control measures related to the cash quantity maintain into the register, refers to supervisor those transactions that requires authorization.
• Promotes the Money Express products and services as well as provides related orientation to clients.
• Answers and transfers incoming calls.
• Performs any other related task assigned by Supervisor.

When needed

• Contact clients with delayed accounts.
• Performs loan disbursement process when needed following the established procedures and policies.
• Performs clerical tasks supporting the Branch operations.

What You’ll Need to Succeed

• A minimum of one (6) months of working experience in a sales, customer service, or collections environment.
• Twenty-four(24) credits towards an Associate or Bachelor’s Degree, or Banking course,or High SchoolDiploma with 2 years of related experience.
• Available to be transferred to other Branches within the geographical area.

Competencies:

• Computer literate in the use of MS Office (Outlook & Word).
• Basic mathematical skills.
• Bilingual (English Spanish) preferred
• Sales and Customer service oriented
• Operation Procedure application capability
• Organized and with ability to work in teamswithin adequate prioritization

The abovestatements are intended to describe the general nature and level of work beingperformed by people assigned to this job.They are not indented tobe an exhaustive list of all responsibilities, duties, skills required ofpersonnel so classified.The reporting relationship may not reflectthe most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER