Customer Service & Loan Specialist (CSR) – Benefits

ExactHire; Opelika (AL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Dental insurance

Life insurance

Medical insurance

Vision

Job summary

ExactHire seeks a Customer Service Representative in Opelika, Alabama to ensure customer happiness and ongoing business. You will assist with loan applications, service loans, process payments, and handle collections with a strong focus on customer satisfaction.

You will use computer systems to access customer details, answer questions, and promote financial products. Excellent communication and problem-solving skills are essential in this customer-facing role.

Qualifications

• Expert communication and listening skills are a must.
• Assist customers with queries or offering financial loans and servicing those loans.
• Ability to promote financial products and services.

Responsibilities

• Taking loan applications.
• Processing the payments of customers.
• Collections in person, over the phone and via written communication.
• Answering customer queries by phone and in person.
• Using computerized systems to access customer details.
• Promoting financial products and services.
• Handling customer complaints or handing them to a supervisor.
• Manage and prioritize multiple concerns simultaneously.
• Provide information on order status and product knowledge requests.

Skills

Communication skills

Listening skills

Problem-solving

Patience

Customer service

Computer experience

Job description

ExactHire seeks a Customer Service Representative in Opelika, Alabama to ensure customer happiness and ongoing business. You will assist with loan applications, service loans, process payments, and handle collections with a strong focus on customer satisfaction.

You will use computer systems to access customer details, answer questions, and promote financial products. Excellent communication and problem-solving skills are essential in this customer-facing role.