Customer Service Loan Specialist

Sun Loan Company; Gallup (NM); On-site; USD 19,000 - 28,000; Full time

Job summary

Sun Loan Company is seeking a customer service oriented collector to support loan portfolios in New Mexico. You will contact customers, negotiate payment plans, and close loans by explaining requirements while staying compliant with laws. You will also promote ancillary products and maintain accurate loan records using loan management software.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks in a fast-paced environment across branch hours.

Qualifications

• 1 year customer service experience in any field.
• 6 months collections experience is a plus.
• High School/GED preferred.
• Proficiency with Windows, macOS, Linux and common software applications.
• Excellent communication and persuasive sales skills to drive customer satisfaction and growth.
• Strong organizational skills and attention to detail.

Responsibilities

• Attempts to persuade customers to pay the amount due or arrange payment via phone or mail.
• Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Executes collection calls on overdue accounts.
• Uses company tools to locate past due customers and review pending applications.
• Sells ancillary products to drive business growth where applicable.
• Maintains loan documents and processes in accordance with guidelines and law.
• Prepares copies of financial and legal documents as requested.
• Enters payments into loan management software and updates customer data.
• accommodates payment extensions and maintains collection notes.

Skills

Customer service

Collections experience

Persuasive communication

Sales techniques

Multitasking

Education

High School diploma or GED

Tools

Loan management software

Microsoft Office

Job description

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Proficiency in operating systems (e.g., Windows, macOS, Linux) and common software applications (e.g., Microsoft Office Suite, Google Workspace), with experience in software installation, configuration, and troubleshooting.
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
  Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Branch Hours:

• Sun Loan branches operate during the following business hours:
• Monday - Thursday 8:30 am - 5:30 pm.
• Fridays 8:30 am - 6:00 pm.
• Saturdays 8:30 am -12:30 pm (rotational, based on business needs).
• No Sundays!
• Actual employee schedules may vary by branch location and business needs. Employees must be available to work their assigned schedule, which may include hours outside of the typical branch schedule, as well as occasional overtime.