Customer Service Loan Representative - 231

Colonial Group; Monett (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Colonial Group seeks a Loan Specialist to support branch operations by processing loan applications, assembling documents, and ensuring regulatory compliance. You will engage customers to arrange payments, extensions, or refinances and assist with paperwork to mitigate risk.

In this role you will manage loan documentation, input data accurately, and maintain up-to-date records while collaborating with the office team to ensure smooth daily operations.

Qualifications

• 1 year of customer service experience in any field.
• 6 months of collections experience is a plus.
• High School/GED preferred.
• Demonstrates a positive attitude, strong work ethic, and collaborative approach.
• Excels in building and maintaining strong customer relationships with excellent communication and active listening.

Responsibilities

• Persuade customers to pay or arrange payment via phone or mail; explore refinancing options to bring accounts current.
• Close loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Use location services to locate past-due customers.
• Ensure accurate and timely processing of loan applications and maintain customer data in the system.

Skills

Customer Service

Collections

Communication

Sales

Organization

Attention to detail

Math skills

Education

High School/GED

Tools

Loan management software

Job description

As a Loan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Must have availability to work:

• Monday - Thursday 8:30 am - 5:30 pm.
• Fridays 8:30 am - 6:00 pm.
• Saturdays 8:30 am -12:30 pm (rotational basis related to office needs).
• Some overtime may be required.
• No Sundays!