Loan Specialist - 166

Sun Loan Company; Galesburg (IL); Presencial; USD 36 000 - 54 000; Tempo integral

Resumo da oferta

Sun Loan Company is seeking a Loan Specialist to support the branch manager by handling loan processing, documentation, and regulatory compliance. This role emphasizes accurate applications, timely data entry, and risk mitigation while delivering strong customer service.

Responsibilities include collecting payments, arranging extensions, and maintaining orderly loan files. The position requires dependability, good math skills, and the ability to work collaboratively in a fast-paced office in

Qualificações

• 1 year of customer service experience

Responsabilidades

• Assist in processing loan applications and documentation
• Ensure compliance with regulations and company policies
• Contact customers regarding payments and extensions
• Maintain accurate and up-to-date loan records
• Enter payments into loan management software
• Support branch operations in manager's absence

Conhecimentos

Customer service

Collections experience

Communication skills

Organization

Math skills

Formação académica

High School / GED

Ferramentas

Loan management software

Descrição da oferta de emprego

As aLoan Specialist, this position supports the branch manager in maintaining a profitable and well-managed office by ensuring efficient administration and compliance in loan processing. This role includes accurately processing loan applications, assembling and verifying loan documents, and handling all paperwork to maintain regulatory compliance. By diligently following organizational and regulatory guidelines, the Loan Specialist helps mitigate risk and avoid potential losses.

Responsibilities also include contacting customers regarding payment arrangements, facilitating loan extensions and modifications, and handling pay schedules as needed. In the manager's absence, this role oversees office operations to maintain continuity and productivity.

Job duties include:

• Attempts to persuade customers to pay the amount due or arrange for payment via phone, or mail. Identifies solutions for customers to refinance accounts and bring accounts current.
• Properly closes loans by ensuring all loan requirements are explained.
• Execute collection calls on overdue accounts.
• Uses company provided location services to locate past due customers.
• Ensures accurate and timely processing of applications by regularly reviewing pending applications and contacting prospective customers.
• Ensures continual account growth by selling loans to former and prospective customers.
• Sells ancillary products including taxes, referrals and car club (where applicable).
• Maintains all necessary forms and loan documents for accounts in accordance with company guidelines, federal and state law.
• Prepares copies of financial and legal documents as requested.
• Ensures accurate and timely processing of loans by providing accurate computer input and keeping customer information up to date.
• Enters payments into loan management software.
• Accommodates for payment extensions and properly maintains collection notes on account screens.

Requirements:

• 1 year Customer Service experience in any field
• 6 months Collections experience, a plus
• High School/GED preferred
• Demonstrates a positive attitude, strong work ethic, and a collaborative approach, contributing to a respectful and productive work environment.
• Excels in building and maintaining strong customer relationships, demonstrating excellent communication, active listening, and persuasive sales techniques to drive customer satisfaction and business growth.
• Strong organizational skills, with the ability to manage multiple tasks efficiently, prioritize responsibilities, and meet deadlines while maintaining attention to detail.
• Proficient in basic math skills, including addition, subtraction, multiplication, and division, with the ability to apply these skills to analyze data and perform calculations accurately.

Hours:

• Monday - Thursday 8:30 am - 5:30 pm.
• Fridays 8:30 am - 6:00 pm.
• Saturdays 8:30 am -12:30 pm (Nov - March 2025). Rotational based on the needs of the business.
• Some overtime may be required.
• No Sundays!