Customer Service Liaison - Indianapolis , IN

Heart to Heart Hospice; Indianapolis (IN); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental & Vision insurance

Paid Time Off

Paid holidays

401k with up to 4% employer matching

Tuition reimbursement

Company car for qualifying individuals

Mileage reimbursement

Job summary

Heart to Heart Hospice in Indianapolis seeks a Customer Service Liaison to promote a patient-centered hospice presence and coordinate care across facilities, home health, and hospitals.

You will communicate with patients and families, resolve issues quickly, and work with leadership to meet growth targets; after-hours flexibility and travel may be required. Competitive benefits and 401k available.

Qualifications

• 2-3 years of healthcare experience.
• Excellent customer service skills.
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License.
• Reliable transportation with ongoing auto liability insurance.
• Able to establish and maintain effective working relationships with staff, facilities, and leadership.
• Demonstrates good communication and interpersonal skills.
• Experience with EMR software is a plus.

Responsibilities

• Promote a customer-focused hospice presence with facilities, home health and hospitals.
• Coordinate care among healthcare professionals.
• Communicate with patient and family regularly to ensure needs are met and high satisfaction.
• Identify problems or dissatisfaction and ensure quick resolution with the clinical team.
• Coordinate and provide in-services or educational events for family members and facilities.
• Work with agency leadership to meet growth and development targets.
• Flexibility in schedule for after-hours and weekend consultations.
• Ensure compliance with laws, Medicare regulations, and policies.

Skills

Healthcare experience

Excellent customer service

Current State Driver’s License

Reliable transportation

Auto liability insurance

Effective communication

EMR software experience

Tools

EMR software

Job description

You can Make A Difference in the lives of others! At Heart to Heart Hospice, we provide “Compassionate Care from Our Hearts to Yours.” Our employees enhance the lives of patients with life-limiting illnesses and their loved ones,during a time when compassionate care is needed most. We are dedicated to making a difference in the lives of employees, offering the opportunity to be associated with caring teammates, and creating positive contributions in each community we serve.

Customer Service Liaison

What You Must Have:

• 2 - 3 years of healthcare experience
• Excellent customer service skills
• Hospice, home health, nursing home, assisted living, or hospital experience preferred.
• Current State Driver’s License
• Must have reliable transportation and provide ongoing valid and current auto liability insurance
• Ability to establish and maintain effective working relationships with all segments of the staff, facilities, the lay and professional public, the Board of Directors and Medical Director.
• Demonstrates good communication and interpersonal skills
• Experience with EMR software is a plus

Full Time Employee Benefits

• Competitive Pay
• Medical, Dental & Vision insurance
• Paid Time Off
• Paid holidays
• 401k with up to 4% employer matching
• Tuition reimbursement
• Company car for qualifying individuals
• Mileage reimbursement

What You Will Do:

• Promote a customer-focused hospice presence in the healthcare community within healthcare assisted living facilities, nursing homes, home health, and hospitals.
• Ability to coordinate care amongst the healthcare professionals.
• Communicate weekly (daily if needed) with patient and family ensuring all needs are met and that Heart to Heart is delivering high level of satisfaction.
• Responsible for identifying problems or dissatisfaction with patient and/or family and ensuring quick resolution while communicating effectively to clinical team and management if necessary.
• Coordinate and provide in-services or educational events for family members and/or facilities.
• Work closely with agency leadership to meet growth and development targets
• Flexibility in work schedule as referral source, patients and families may require after hours and weekend consultations
• Ensure overall compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures

It is this Agency's policy to provide equal employment opportunities without regard to age, race, color, religion, military status, gender preference, sex, marital status, national origin or disability.