Customer Service Leadership Trainee - High Growth Path

Uline Inc.; Kenosha, Northern (WI, KY); Hybrid; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match

Bonuses and incentive programs

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline Inc. in Kenosha, WI is seeking a Customer Service Management Trainee to gain hands-on leadership experience in a state-of-the-art call center.

The role focuses on empowering reps to deliver legendary customer service with a structured training program and clear progression paths. The program emphasizes developing supervisory skills, coaching teams, and refining customer interactions, while offering full-time hours and multiple shifts in a 24/7 operation.

Qualifications

• Bachelor’s degree is required.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Skills

Customer service

Teamwork

Attention to detail

Leadership experience

Education

Bachelor’s degree

Job description

Uline Inc. in Kenosha, WI is seeking a Customer Service Management Trainee to gain hands-on leadership experience in a state-of-the-art call center.

The role focuses on empowering reps to deliver legendary customer service with a structured training program and clear progression paths. The program emphasizes developing supervisory skills, coaching teams, and refining customer interactions, while offering full-time hours and multiple shifts in a 24/7 operation.