Customer Service Team Lead - Lead & Develop a Top-Notch Team

Uline Inc.; Kenosha (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match starting on

Tuition Assistance Program

Paid holidays & generous PTO

Job summary

Uline in Kenosha, WI is seeking a Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused support. The role emphasizes training, policy updates and performance feedback while delivering a high standard of service on-site.

The position offers growth opportunities, competitive hourly pay from $33 to $38 with strong benefits and a team-focused environment in a well-established, on-site facility.

Qualifications

• 3+ years of customer service experience.
• 2+ years in a leadership / supervisory role preferred.
• Effective communication skills.

Responsibilities

• Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Customer service

Leadership

Coaching

Communication

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Uline in Kenosha, WI is seeking a Customer Service Team Lead to coach and empower representatives for fast, friendly, customer-focused support. The role emphasizes training, policy updates and performance feedback while delivering a high standard of service on-site.

The position offers growth opportunities, competitive hourly pay from $33 to $38 with strong benefits and a team-focused environment in a well-established, on-site facility.