Customer Service Leadership Trainee | 2nd Shift On‑Site

Uline; California; On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match (6% employer)

Paid holidays

PTO (paid time off)

Tuition Assistance Program

Job summary

Uline is seeking a Customer Service Management Trainee to gain hands-on leadership experience at our state-of-the-art call center in Ontario, CA. You will learn all aspects of customer service management while coaching a team of reps to deliver legendary service.

Requirements include a Bachelor’s degree and a proven track record in customer-focused service and teamwork. Prior leadership experience is a plus, and the role offers full-time hours on the 2nd shift with strong growth potential and

Qualifications

• Bachelor's degree required with strong customer-focused service experience.
• Leadership and teamwork skills with attention to detail.
• Experience in guiding and evaluating service teams is a plus.

Responsibilities

• Master all aspects of customer service management through a training program.
• Lead and develop a team of customer service representatives with clear goals and feedback.
• Review procedures to identify improvements and drive service excellence.

Skills

Customer service leadership

Team development

Performance feedback

Education

Bachelor's degree

Job description

Uline is seeking a Customer Service Management Trainee to gain hands-on leadership experience at our state-of-the-art call center in Ontario, CA. You will learn all aspects of customer service management while coaching a team of reps to deliver legendary service.

Requirements include a Bachelor’s degree and a proven track record in customer-focused service and teamwork. Prior leadership experience is a plus, and the role offers full-time hours on the 2nd shift with strong growth potential and