Customer Service Management Trainee

Uline; California; On-site; USD 40,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) match (6% employer)

Paid holidays

PTO (paid time off)

Tuition Assistance Program

Job summary

Uline is seeking a Customer Service Management Trainee to gain hands-on leadership experience at our state-of-the-art call center in Ontario, CA. You will learn all aspects of customer service management while coaching a team of reps to deliver legendary service.

Requirements include a Bachelor’s degree and a proven track record in customer-focused service and teamwork. Prior leadership experience is a plus, and the role offers full-time hours on the 2nd shift with strong growth potential and

Qualifications

• Bachelor's degree required with strong customer-focused service experience.
• Leadership and teamwork skills with attention to detail.
• Experience in guiding and evaluating service teams is a plus.

Responsibilities

• Master all aspects of customer service management through a training program.
• Lead and develop a team of customer service representatives with clear goals and feedback.
• Review procedures to identify improvements and drive service excellence.

Skills

Customer service leadership

Team development

Performance feedback

Education

Bachelor's degree

Job description

Pay from $29 to $34 per hour with significant growth and earning potential!

California Branch 4810 South Hellman Avenue, Ontario, CA 91762

A new career opportunity is calling!

Are you an emerging customer service leader?

Join Uline as a Customer Service Management Trainee to gain on-the-job skills at our state-of-the-art call center and empower our reps to deliver legendary customer service.

Don’t put your career on hold -

Careers Packed with Potential.

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you can count on.

Full-Time Hours: 2nd Shift schedule

Position Responsibilities

• Master all aspects of customer service management through a comprehensive hands-on training program.
• Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
• Review department procedures and standards to identify areas for improvement.

Minimum Requirements

• Bachelor’s degree.
• Strong track record of customer-focused service, teamwork and attention to detail.
• Prior leadership / management experience is a plus.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.
• Employee Perks Best-in-class, clean, modern facilities. First-class fitness center and nearby walking path.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

All positions are on-site.

EEO/AA Employer/Vet/Disabled #LI-JW2 #LI-CA001 (#IN-CAMANC) #ZR-CACS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more! Uline is North America's leading distributor of shipping, packaging and industrial supplies. Our family-owned company is committed to providing businesses with the highest quality, in-stock products and an exceptional customer experience. Uline’s dedicated team of employees make this possible, working together to ensure fast, reliable delivery and legendary customer service.

Each resume submitted gets individually reviewed by our team and retained for 24 months in case a great opportunity opens for you to join our Uline family.

EEO/AA Employer/Vet/Disabled Drug-Free Workplace