Customer Service Leader - Manufacturing & Ops

Amrize; Waukesha (WI); On-site; USD 70,000 - 100,000; Full time

Job summary

Amrize North America is seeking a Customer Service Manager to direct, manage, and support all aspects of its Customer Service function within a manufacturing environment. The role emphasizes building a high-performing team, implementing strategic service programs, and driving continuous improvement to deliver a best-in-class customer experience.

The successful candidate will lead initiatives across operations, ensure accuracy and timely service transactions, and foster cross-functional

Qualifications

• Bachelor’s or Associates degree preferred with five to seven years related experience, including three years in a management role specifically in a customer service environment.
• Experience in manufacturing is required.
• Demonstrated ability in building and maintaining a high performing team.
• Proven ability to communicate effectively with people at all levels of the organization in multiple functions.
• Must demonstrate a passion for process improvement, innovation, and providing a quality customer experience.
• Ability to analyze data, prioritize resources, and deliver on a vision in a highly competitive and rapidly changing environment.
• Must possess excellent analytical, critical thinking and problem solving ability.
• Strong aptitude with Microsoft Excel, Word and PowerPoint.
• Set priorities that support strategic direction.
• Stay informed and act on information about customer needs

Responsibilities

• Directs, manages and supports all aspects of Customer Service function including oversight of operations and deliverables for a Best in Class program.
• Develops strategies and implements programs to meet growth objectives.
• Evaluates customer service systems and procedures for efficiency and waste reduction.
• Communicates roles, responsibilities, priorities and performance expectations to team members.
• Provides direction and coaching for staff development.

Skills

Communication

Leadership

Analytical thinking

Problem solving

Process improvement

Education

Bachelor’s or Associate degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Amrize North America is seeking a Customer Service Manager to direct, manage, and support all aspects of its Customer Service function within a manufacturing environment. The role emphasizes building a high-performing team, implementing strategic service programs, and driving continuous improvement to deliver a best-in-class customer experience.

The successful candidate will lead initiatives across operations, ensure accuracy and timely service transactions, and foster cross-functional