Customer Experience & Service Leader

Ameren; Montgomery (AL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid training

Team bonuses and learning incentives

Medical, Dental, and Vision insurance

Life insurance

Employer‑paid Short‑ and Long‑Term Dis

401(k) with company match

Tuition reimbursement for Undergrad/Gr

Paid time off

Job summary

AMMEGA is seeking a Customer Service Manager to lead our customer service team from Skokie, driving a customer-first approach and transformative change. You will develop training, align strategies with corporate goals, and elevate customer experience across the business.

The role emphasizes leadership, performance management, and a culture of continuous improvement, with opportunities to implement new tools and career progression for team members.

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field.
• Minimum of 5 years of management experience in a customer service environment.
• 10+ years of work experience in a commercial/customer-facing role.
• Proven leadership in customer service management with ability to improve metrics.
• Strong leadership with track record of transforming customer service teams.
• Experience with performance management systems and staff development.
• Technical proficiency with CRM systems like Salesforce and openness to new tech.

Responsibilities

• Drive change and continuous improvement by aligning customer service with corporate objectives.
• Lead customer experience initiatives to drive satisfaction and differentiate from competition.
• Develop tools and training materials to ensure consistent onboarding and seamless experiences.
• Manage performance using KPIs and provide ongoing coaching to exceed goals.
• Foster a feedback-rich culture and improve cross-team collaboration.
• Design tiered career progression and incentive schemes to motivate high performance.
• Stay abreast of new technologies to enhance service delivery.

Job description

AMMEGA is seeking a Customer Service Manager to lead our customer service team from Skokie, driving a customer-first approach and transformative change. You will develop training, align strategies with corporate goals, and elevate customer experience across the business.

The role emphasizes leadership, performance management, and a culture of continuous improvement, with opportunities to implement new tools and career progression for team members.