Front-End & Service Desk Leader - Customer Experience

Hannaford; Winthrop (ME); On-site; USD 23,000 - 34,000; Full time

Job summary

Hannaford in Winthrop, ME is seeking a Front End Associate to support cashier and service desk operations. The role requires strong customer service and the ability to handle multiple tasks during peak hours.

You will observe store policies, maintain a neat appearance, process transactions, and assist with service desk duties while ensuring safety and compliance with health regulations.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Observe security standards by staying alert and being aware of customers' actions and behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Communication

Customer service

Cashier skills

Multi-tasking

Job description

Hannaford in Winthrop, ME is seeking a Front End Associate to support cashier and service desk operations. The role requires strong customer service and the ability to handle multiple tasks during peak hours.

You will observe store policies, maintain a neat appearance, process transactions, and assist with service desk duties while ensuring safety and compliance with health regulations.