Customer Service Lead & Training Coach

Goodwill Industries of Lane & South Coast Counties & Alaska; Wasilla (AK); On-site; USD 42,000 - 65,000; Full time

Job summary

Goodwill Industries of Lane and South Coast Counties and Alaska is seeking a Lead Customer Service Associate to support store operations, train frontline staff, and ensure smooth donation receiving, processing, and sales floor activities. You will role-model professionalism, mentor CSAs, and help achieve sales, service, and production goals in alignment with Goodwill’s mission.

The role requires 18+ years of age, and prior experience in retail or customer service with leadership exposure;

Qualifications

• Must be 18 years of age or older.
• Six months of related experience in retail, production, or customer service, including leadership or trainer experience preferred.
• Must become certified in CPR/First Aid and on equipment as needed.

Responsibilities

• Provide training, coaching, and daily mentorship to CSAs across donation receiving, processing, and cashiering functions.
• Maintain a culture of respect and professionalism with consistent expectations and standards.
• Support onboarding of new CSAs by demonstrating key tasks and expectations.
• Assist in meeting customer service expectations and store goals.

Skills

Customer service

Communication

Leadership experience

Teamwork

Training mentorship

Adaptability

Job description

Goodwill Industries of Lane and South Coast Counties and Alaska is seeking a Lead Customer Service Associate to support store operations, train frontline staff, and ensure smooth donation receiving, processing, and sales floor activities. You will role-model professionalism, mentor CSAs, and help achieve sales, service, and production goals in alignment with Goodwill’s mission.

The role requires 18+ years of age, and prior experience in retail or customer service with leadership exposure;