Customer Service Lead – Part-Time with Flexible Hours

Burlington Stores, Inc.; Auburn Hills (MI); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical coverage

401(k) plan

Associate discount

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores, Inc. in Auburn Hills, MI is seeking a Part-Time Customer Service Lead who can energize the front end, coach associates, and uphold Burlington’s customer-first standards.

You will guide everyday operations, ensure friendly and efficient checkout, and model our values while providing a positive shopping experience. Flexible scheduling is required, with opportunities for growth and benefits included.

Qualifications

• Leadership and coaching abilities to guide associates.
• Proven customer service skills with a focus on a positive experience.
• Ability to motivate a team and handle issues professionally.

Responsibilities

• Lead day-to-day customer service initiatives and frontline associates.
• Improve friendliness, speed of checkout, and customer feedback scores.
• Maintain a neat front-end area and troubleshoot register issues.
• Coordinate meal and break periods and monitor schedule adherence.

Skills

Leadership

Customer service

Team motivation

Problem solving

Job description

Burlington Stores, Inc. in Auburn Hills, MI is seeking a Part-Time Customer Service Lead who can energize the front end, coach associates, and uphold Burlington’s customer-first standards.

You will guide everyday operations, ensure friendly and efficient checkout, and model our values while providing a positive shopping experience. Flexible scheduling is required, with opportunities for growth and benefits included.