Customer Service Lead - Paint & Color Expert

Dunn-Edward; Visalia (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation pay

Paid sick time

401K program

Job summary

Dunn-Edwards in Visalia, CA seeks a Customer Service Lead to support the store management team, ensuring a distinctive shopping experience and handling store operations during shifts. You will coach staff, assist customers, and process orders at the POS while upholding service standards.

This role requires a high school diploma or GED and prior shift supervisory experience. You will engage with customers, stock merchandise, and ensure safety compliance, with growth opportunities within the

Qualifications

• Four years of High School with diploma or GED equivalent is required.
• Previous experience in a shift supervisory role is a plus.
• Ability to read and interpret safety and operating instructions.

Responsibilities

• Make a connection with customers, ask questions about projects, and offer options and advice.
• Ensure delivery of product meets Dunn-Edwards quality and service standards.
• Process customer orders via email, phone, or in person through POS.
• Support store management in safety and regulatory compliance at all times.
• Stock and merchandise products according to planogram and maintain clean areas.
• Direct store associates during opening/closing times as shift supervisor.

Skills

Customer service

Supervisory experience

Cash handling

Point of Sale

Communication

Education

High School diploma or GED

Tools

POS system

Job description

Dunn-Edwards in Visalia, CA seeks a Customer Service Lead to support the store management team, ensuring a distinctive shopping experience and handling store operations during shifts. You will coach staff, assist customers, and process orders at the POS while upholding service standards.

This role requires a high school diploma or GED and prior shift supervisory experience. You will engage with customers, stock merchandise, and ensure safety compliance, with growth opportunities within the