Customer Service Lead: Inspire Growth & Guidance

Serenity Healthcare; Gilbert (AZ); In loco; USD 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k)

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Competitive Pay

Descrizione del lavoro

Serenity Healthcare in Gilbert, AZ is seeking a Customer Service Lead to guide individuals through their journey, answer questions, and set expectations. You will model exceptional service and build a high-performing team.

The role emphasizes leadership, communication, and empathy, with training provided. Must-have experience in customer service and ability to stay calm under pressure; background in hospitality or call centers is a plus.

Competenze

• 3+ years of full-time customer service experience; preferably in leadership roles.
• Strong communication, problem-solving, and emotional intelligence skills.
• Ability to guide and motivate others and lead by example.

Mansioni

• Build strong, supportive relationships with individuals starting their journey.
• Educate and guide clients to take next steps toward their goals.
• Address concerns with patience and confidence to ensure progress.

Conoscenze

Customer service leadership

Communication

Problem solving

Emotional intelligence

Calm under pressure

Formazione

High School Diploma or GED

Descrizione del lavoro

Serenity Healthcare in Gilbert, AZ is seeking a Customer Service Lead to guide individuals through their journey, answer questions, and set expectations. You will model exceptional service and build a high-performing team.

The role emphasizes leadership, communication, and empathy, with training provided. Must-have experience in customer service and ability to stay calm under pressure; background in hospitality or call centers is a plus.