Customer Service Lead - Guide & Uplift Teams

Serenity Healthcare; Austin (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits (90% coverage)

401(k)

PTO & holidays

Job summary

Serenity Healthcare in Austin, TX is seeking a Customer Service Lead to guide individuals on their personal journeys, provide options, and lead by example in delivering trusted, high-quality support.

The role emphasizes relationship-building, coaching a team, and maintaining calm under pressure in a fast-paced, people-centered environment with strong benefits and growth opportunities.

Qualifications

• High School Diploma or GED required.
• 3+ years of full-time customer service experience, ideally in leadership roles.
• Leadership ability to guide and motivate others.
• Excellent communication, problem-solving, and emotional intelligence.
• Ability to stay calm under pressure in fast-paced, people-focused settings.

Responsibilities

• Build strong, supportive relationships with individuals beginning their journey.
• Educate and guide them to take the next steps toward their goals.
• Address concerns with patience and confidence, ensuring progress.
• Model excellent service and communication for your team.
• Be adaptable and step into other roles when needed to support the team.

Skills

Leadership

Customer service

Communication

Problem-solving

Emotional intelligence

Education

High School Diploma or GED

Job description

Serenity Healthcare in Austin, TX is seeking a Customer Service Lead to guide individuals on their personal journeys, provide options, and lead by example in delivering trusted, high-quality support.

The role emphasizes relationship-building, coaching a team, and maintaining calm under pressure in a fast-paced, people-centered environment with strong benefits and growth opportunities.