Customer Service Lead — Front End

Food Lion; Garner (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Food Lion is seeking a Front End Associate in Garner, NC to provide fast, friendly service at the checkout and help maintain a positive shopping experience. You will greet customers, handle payments, bag groceries, and support front-end operations to meet service standards.

The role emphasizes teamwork, accuracy, and adherence to store procedures, with opportunities to assist with To-Go orders and ensure a neat, efficient front-end area.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience.
• Greet each customer and use their name whenever possible.
• Unload customers' groceries from cart to belt and group items for bagging.
• Follow correct bagging procedures and ensure proper use of bags.
• Scan order and handle payment transactions per standard practice.
• Assist customers with Food Lion To-Go orders when applicable.
• Maintain a neat and clean front-end area and work station.
• Report any register malfunctions and ensure MVP savings center is stocked.

Skills

Effective communication

Customer service

Multitasking

Cashier duties

Willingness to learn

Education

High school diploma or equivalent

Job description

Food Lion is seeking a Front End Associate in Garner, NC to provide fast, friendly service at the checkout and help maintain a positive shopping experience. You will greet customers, handle payments, bag groceries, and support front-end operations to meet service standards.

The role emphasizes teamwork, accuracy, and adherence to store procedures, with opportunities to assist with To-Go orders and ensure a neat, efficient front-end area.