Customer Experience Front-End Leader

Food Lion; Greensboro (NC); On-site; USD 25,000 - 32,000; Full time

Job summary

Food Lion in Greensboro, NC is seeking a Front End Associate to provide fast, friendly service and maintain front end operations. You will greet customers, process transactions, and support the Customer Service Manager in achieving store standards.

The role requires effective communication, reliability, and the ability to learn multiple tasks including cash handling, KIOSK operations, and front end procedures.

Qualifications

• High school graduate or equivalent preferred.
• Effective communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service center.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Avoid personal conversations with other associates when customers are present
• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
• Ensure work station and front end area of the store has a neat and clean presentation
• Maintain front end and register functions and handle cash registers as needed
• Report any register malfunction to the Customer Service Manager and arrange service calls efficiently
• Ensure the MVP savings center KIOSK is filled with paper and functioning properly
• Performs the task of sales associate when scheduled or as needed per surge plan guidelines
• Perform all other duties as assigned

Skills

Customer service

Communication

Multitasking

Cashier duties

Education

HS Diploma

Job description

Food Lion in Greensboro, NC is seeking a Front End Associate to provide fast, friendly service and maintain front end operations. You will greet customers, process transactions, and support the Customer Service Manager in achieving store standards.

The role requires effective communication, reliability, and the ability to learn multiple tasks including cash handling, KIOSK operations, and front end procedures.