Customer Service Lead - Elevating Buyer Experience

Raymour & Flanigan Furniture and Mattresses; Manchester (CT); On-site; USD 38,000 - 46,000; Full time

Job summary

Raymour & Flanigan is hiring a Customer Service Lead to guide customers through deliveries, payments, and post-purchase questions. You will work independently and mentor a small team to strengthen the customer shopping experience.

We value genuine, friendly service, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexibility to work days, nights, weekends, and holidays is required.

Qualifications

• Customer service experience required.
• Excellent communication and listening skills.
• Ability to multi-task in fast-paced environment.

Responsibilities

• Assist customers with deliveries, payments, and questions.
• Support a small team to improve the customer experience.
• Bridge the gap between the dream and the reality by guiding customers through the process.

Skills

Customer Service

Communication Skills

Multitasking

Active Listening

Empathy

Resolution Time

Conflict Resolution

Team Support

CRM

Tools

Ticketing system

CRM

Job description

Raymour & Flanigan is hiring a Customer Service Lead to guide customers through deliveries, payments, and post-purchase questions. You will work independently and mentor a small team to strengthen the customer shopping experience.

We value genuine, friendly service, strong communication, and the ability to multi-task in a fast-paced retail environment. Flexibility to work days, nights, weekends, and holidays is required.