Customer Service Lead: Elevate Experience & Deliveries

Raymour & Flanigan Furniture and Mattresses; Buffalo (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to guide the lifecycle of customer purchases, schedule deliveries, manage payments, and address questions and concerns. The role balances independent work with leading a small team to strengthen the customer shopping experience.

We value authentic, friendly service and strong communication, with a focus on resolving escalated issues and coordinating across sales and operations to exceed customer expectations.

Qualifications

• Consistently provide genuine, friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Liaison between senior leadership and team members.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to advocate for customers.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns.
• You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Skills

Genuine service

Communication

multitasking

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Lead to guide the lifecycle of customer purchases, schedule deliveries, manage payments, and address questions and concerns. The role balances independent work with leading a small team to strengthen the customer shopping experience.

We value authentic, friendly service and strong communication, with a focus on resolving escalated issues and coordinating across sales and operations to exceed customer expectations.