Customer Service Lead & Bookkeeping Specialist

Earth Fare; Christiansburg (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Store discount

Job summary

Earth Fare in Christiansburg, VA, is seeking a Customer Service Lead (Bookkeeper) to ensure outstanding guest experiences while managing cash-handling and daily bookkeeping tasks. The role combines front-end customer service with back-office cash reconciliation and deposits.

The position requires prior cash handling and customer service experience, and bookkeeping familiarity is preferred. Full-time hours, competitive hourly pay, and store benefits accompany this opportunity.

Qualifications

• Previous cash handling and customer service experience required.
• Previous bookkeeping experience preferred.
• Earth Fare experience preferred.

Responsibilities

• Greet customers warmly, address their needs, and answer questions about products and store policies.
• Efficiently operate the POS system to process purchases, returns, and exchanges accurately.
• Handle various forms of payment including cash, credit/debit cards, and digital payments.
• Apply promotional codes and discounts accurately, and inform customers about ongoing sales and special offers.
• Ensure items are bagged properly to prevent damage, using environmentally friendly practices.
• Maintain accurate cash drawers, manage cash flow, and ensure all transactions are balanced at the end of each shift.
• Stay informed about the natural and organic products sold in the store to assist customers effectively.
• Responsible for reconciliation and recording of cash register drawers and daily balancing of the Cash Office.
• Coaches and trains cashiers on the standard operating procedures for the department.

Skills

Cash handling

Customer service

POS system

Teamwork

Tools

POS system

Job description

Earth Fare in Christiansburg, VA, is seeking a Customer Service Lead (Bookkeeper) to ensure outstanding guest experiences while managing cash-handling and daily bookkeeping tasks. The role combines front-end customer service with back-office cash reconciliation and deposits.

The position requires prior cash handling and customer service experience, and bookkeeping familiarity is preferred. Full-time hours, competitive hourly pay, and store benefits accompany this opportunity.