Customer Service Lab Associate - Fast, Precise Order Support

Walman Optical; Milan (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits

Employee discounts

Job summary

Walman Optical in Milan, IL is hiring a Customer Service Lab Associate to handle order entry, quotations, and customer communications. You will manage returns, assist with kit mailings, and coordinate with vendors to ensure accurate order processing.

The role requires strong communication, problem-solving, and Microsoft Office skills, with a starting pay of $17/hour and potential for bonus and benefits as part of a total rewards package.

Qualifications

• High school diploma, GED or equivalent experience.
• 1+ year of experience in customer service, hospitality or call center environment.
• Excellent telephone etiquette and ability to maintain composure when dealing with difficult customer situations.
• Strong verbal and written communication skills.
• Good organizational skills, orientation to detail and numerical accuracy.
• Basic PC skills including MS Office; Word and Excel.
• Ability to lift/move up to 40 pounds.

Responsibilities

• Receive requests for price quotations, orders, order changes, adjustments, and cancellations directly from customers and labs.
• Achieve and maintain a rapport with customers and work to give them the best possible service.
• Responsible for receiving, sorting, cleaning, and repackaging overstock and defective lenses, frames and accessories to be returned to various vendors.
• Assist in the assembly, packaging, premium inclusion and marking of frames for the monthly auto-kit mailings for our divisions.
• Use a PC to retrieve customer information, stock status information, status of orders, and make changes to customer orders.
• Work closely with vendors when placing orders, retrieving order status information and follow-up on customer quotations and delivery information.

Skills

Customer service

Telephone etiquette

Communication skills

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

MS Office (Word/Excel)

Job description

Walman Optical in Milan, IL is hiring a Customer Service Lab Associate to handle order entry, quotations, and customer communications. You will manage returns, assist with kit mailings, and coordinate with vendors to ensure accurate order processing.

The role requires strong communication, problem-solving, and Microsoft Office skills, with a starting pay of $17/hour and potential for bonus and benefits as part of a total rewards package.