Customer Service Representative

North Suburban Agencies, Inc.; Minneapolis (MN); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

North Suburban Agencies, Inc. is seeking a Customer Service Representative in Minneapolis to be a key contact for clients. You will provide timely information, handle inquiries, and support on insurance matters, including policies, coverage, claims, changes, and renewals.

The role emphasizes empathy, proactive problem-solving, and teamwork, with a willingness to pursue a P&C license and participate in ongoing development and training opportunities.

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent communication skills, written, verbal and listening.
• People-oriented and detail oriented.
• Proactive in problem-solving and learning computer functions.
• Able to work in a team environment; prior office experience.
• Willingness to obtain a P&C license.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond to customer inquiries via phone and email promptly.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Educate customers about insurance options using a needs-based review process.

Skills

Communication skills

People oriented

Detail oriented

Team oriented

Problem solving

Computer skills

Office experience

P&C license

Marketing interest

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Prior office experience
• Willingness to obtain P&C license