Customer Service & Inside Sales Specialist

Addison Group; Stafford (TX); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical

Job summary

Addison Group in Houston, TX is seeking a detail-oriented Customer Service / Inside Sales Representative to join a fast-paced manufacturing environment. The role serves as a key contact for customers, processing orders, parts, and requests with accuracy and urgency, while collaborating with internal teams and warehouses to ensure timely fulfillment.

The ideal candidate has 5+ years in customer service or inside sales in a manufacturing setting, strong Excel skills, and experience with SAP or

Qualifications

• 5+ years of customer service or inside sales experience in a manufacturing or industrial environment.
• Strong working knowledge of Microsoft Excel.
• Experience with SAP or Salesforce.

Responsibilities

• Communicate effectively with customers regarding parts, orders, availability, and other product-related inquiries.
• Coordinate closely with the warehouse to ensure accurate and timely fulfillment of customer orders and parts.
• Communicate with customers professionally and effectively through email and phone.
• Enter and maintain purchase orders, parts, customer information, and related order details accurately in SAP.
• Utilize company systems and databases to track orders, customer requests, and product information.
• Respond to customer inquiries in a timely and professional manner.
• Work closely with internal departments to resolve order, shipping, inventory, and parts-related issues.
• Maintain a high level of accuracy and attention to detail when processing customer and order information.
• Prioritize multiple tasks and customer requests while working effectively in a fast-paced environment.
• Ensure customer needs are addressed accurately and efficiently while maintaining a high level of customer service.

Skills

Customer Service

Inside Sales

Attention to Detail

Tools

Microsoft Excel

SAP

Salesforce

Job description

Addison Group in Houston, TX is seeking a detail-oriented Customer Service / Inside Sales Representative to join a fast-paced manufacturing environment. The role serves as a key contact for customers, processing orders, parts, and requests with accuracy and urgency, while collaborating with internal teams and warehouses to ensure timely fulfillment.

The ideal candidate has 5+ years in customer service or inside sales in a manufacturing setting, strong Excel skills, and experience with SAP or