ERP-Enabled Customer Service & Data Entry Specialist

Gosnaphop; Rockwall (TX); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and vision after 60 a?

Health, dental, and vision coverage (6

Health, dental, and vision coverage

Job summary

Addison Group is partnering with our client to hire a Customer Service / Data Entry Specialist in Rockwall, TX. This position supports order processing and customer interactions, ensuring accurate data management and timely communication across internal teams and external customers.

The ideal candidate is detail-oriented, responsive, and comfortable handling a high volume of requests in a fast-paced environment.

Qualifications

• Previous experience in customer service with a focus on order entry or fulfillment.
• Experience working with ERP systems (SAP, JDE, or similar required).
• Proficiency in Microsoft Office Suite.
• Understanding of supply chain processes and how order changes impact operations.
• Ability to quickly learn product information, customer requirements, and shipping standards.
• Familiarity with freight, payment, and pricing terms.
• Strong problem-solving skills and ability to lift issues when necessary.
• Analytical mindset with a focus on accuracy and process improvement.
• Ability to adapt to changing priorities in a fast-paced environment.

Responsibilities

• Respond to incoming calls and emails from customers and internal teams regarding order updates, shipment schedules, and account inquiries.
• Manage a high volume of communications related to order changes, inventory updates, and distribution needs.
• Enter, review, and maintain accurate order and customer data within an ERP system.
• Process customer requests tied to order fulfillment, including pricing, product details, documentation, and shipment tracking.
• Build and maintain strong relationships with customer accounts to ensure a high level of service.
• Coordinate order timelines and confirm delivery commitments in alignment with company guidelines.
• Follow established procedures to ensure orders are processed accurately and efficiently.
• Review purchase orders throughout the lifecycle to verify pricing and ensure proper documentation.
• Handle order adjustments such as credits, debits, or returns in accordance with internal policies.
• Ensure compliance with safety standards, regulatory requirements, and internal processes.
• Assist with reporting and reconciliation tasks to support accurate account and sales data.
• Partner with cross-functional teams to ensure smooth workflow and issue resolution.

Skills

Customer service

Order entry

Data management

Analytical thinking

Adaptability

Tools

SAP

JDE

Job description

Addison Group is partnering with our client to hire a Customer Service / Data Entry Specialist in Rockwall, TX. This position supports order processing and customer interactions, ensuring accurate data management and timely communication across internal teams and external customers.

The ideal candidate is detail-oriented, responsive, and comfortable handling a high volume of requests in a fast-paced environment.