Customer Service & Inside Sales Specialist

Hajoca Corporation; Raleigh (NC); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Profit-sharing

Employee discounts

Job summary

Hajoca Corporation in Raleigh, NC is seeking a Customer Service Representative to process sales orders, assist customers at the Profit Center, and grow existing accounts. You will be the friendly face delivering accurate information, managing inquiries, and supporting the Inside Sales team with timely responses.

The ideal candidate has experience in customer service or inside sales, strong communication skills, and comfort with Microsoft Office applications.

Qualifications

• Experience in customer service or inside sales
• Knowledge of products sold in the Profit Center preferred

Responsibilities

• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
• Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Complete various daily, weekly and monthly reports.
• Support the Product Manager's activities as needed.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Communication skills

Teamwork

English

Tools

Microsoft Office

Excel

Job description

Hajoca Corporation in Raleigh, NC is seeking a Customer Service Representative to process sales orders, assist customers at the Profit Center, and grow existing accounts. You will be the friendly face delivering accurate information, managing inquiries, and supporting the Inside Sales team with timely responses.

The ideal candidate has experience in customer service or inside sales, strong communication skills, and comfort with Microsoft Office applications.