Growth-Focused Inside Sales & Service Pro

Hajoca Corporation; Costa Mesa (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid vacation

401(k)

Life insurance

Employee discounts

Job summary

Hajoca Corporation in Costa Mesa, CA is seeking an Inside Sales & Service Representative to deliver exceptional customer experiences and grow sales at the Profit Center. The role requires at least 1 year in customer service or inside sales, knowledge of our product lines, and proficiency with Microsoft Office to manage orders, quotes, and follow up with customers.

You will process orders, support counter and outside sales, and help build lasting relationships with customers and vendors while

Qualifications

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) for communication, planning and reporting.
• Strong customer service, telephone/verbal communication, and listening skills.
• Ability to upsell or cross-sell by understanding customer needs and presenting value-added solutions.

Responsibilities

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.

Skills

Customer service

Inside sales

Microsoft Office

Communication

Upselling

Job description

Hajoca Corporation in Costa Mesa, CA is seeking an Inside Sales & Service Representative to deliver exceptional customer experiences and grow sales at the Profit Center. The role requires at least 1 year in customer service or inside sales, knowledge of our product lines, and proficiency with Microsoft Office to manage orders, quotes, and follow up with customers.

You will process orders, support counter and outside sales, and help build lasting relationships with customers and vendors while