Customer Service/Inside Sales Representative (MN Residents Only)

American Security Cabinets; United States; Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Health insurance

Paid time off

Vision insurance

Job summary

A leading security solutions provider is seeking a Customer Service/Inside Sales Representative for a hybrid remote role, specifically for Minnesota residents. The ideal candidate will provide top-notch customer service through various channels and manage sales inquiries without cold calling. Responsibilities include preparing proposals, resolving customer inquiries promptly, and onboarding clients. A professional attitude and strong communication skills are essential for this team-oriented position. Flexible work options are available, along with competitive benefits.

Qualifications

• Strong customer service skills with a professional attitude.
• Ability to communicate effectively and retain detailed information.
• Experience in customer service or sales is preferred.

Responsibilities

• Provide professional customer inquiries via phone, email, and chat.
• Prepare and follow up on product proposals and inquiries.
• Manage incoming client cases for loyalty programs.

Skills

Customer service aptitude

Interpersonal communication

Problem-solving

Organization skills

Written communication

Education

Postsecondary education or significant related work experience

Job description

Future Opening: Customer Service/Inside Sales Representative (MN Residents Only)

***HYBRID REMOTE POSITION AVAILABLE TO MINNESOTA RESIDENTS ONLY***
Our Ideal Candidate

Vermilion Holdings is looking for a well-organized, customer-first, communicator who is obsessed with setting the standard in customer service as an upbeat, outgoing, motivated individual with an ambitious spirit. If you thrive working in a team environment, that’s growth oriented with a can-do attitude aspiring to provide best in class customer service, we want to hear from you. Our service offerings include medication take-back products and services, secure metal kiosks, direct mail marketing, SaaS based loyalty application and more—making us a true one-stop shop for all a business’ needs. The ideal candidate must be well organized, approachable, and an adaptive person. We are looking for a collaborator who works well with others to get the job done. Learn more at www.repeatrewards.com , www.prophasemarketing.com , www.americanrxgroup.com , www.americanlogisticspkg.com , www.americansecuritycabinets.com .

Primary Responsibilities

• Provide prompt and professional customer inquiries via phone, email, and chat fielding questions, describing features and benefits of our products and services
• Limited inside sales. NO Cold Calling!
• Prepare, submit, and follow up on product proposals, quotes and customer inquiries in a timely manner
• Place orders, secure proof approval, and provide best-in-class customer service and support
• Maintain a cheerful outlook and support the company’s Commitment to Excellence
• Conduct new client onboarding calls for Prophase Marketing services
• Manage incoming client cases for RepeatRewards loyalty program
• Track product for customers
• Resolve customer issues or conflicts – goal of resolving issues in one-touch or immediately escalating to expedite process
• Perform other duties as assigned

Position Requirements

• Professional attitude, enthusiastic and dependable with strong customer service aptitude, with a hint of sales savvy
• Strong interpersonal communication being positive, pleasant, respectful, and customer centric
• Ability to retain detailed, essential information and/or instruction
• Ability to solve complex problems in a Customer Service environment
• Professional written and oral communication skills
• Enthusiastic about learning and mastering new products, features, and systems
• Good organization, prioritization, and communication skills coupled with a sense of urgency and the art of persuasion
• Flexible and able to effectively cope with ambiguity or sudden changes of priorities
• Able to work independently and manage time effectively
• Sound knowledge of telephone etiquette
• Understanding direct mail is a plus

Education

• Postsecondary education or significant related work experience preferred, but not required
• Customer Service / Inside Sales experience preferred, but not required
• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off
• Vision insurance

DO NOT CONTACT EMPLOYER DIRECTLY – NO AGENCIES!

Flexible work from home options available.