Customer Service Representative

AppleOne Employment Services; Orange (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

AppleOne Employment Services seeks a Customer Service Representative for a temp-to-hire opportunity with a busy manufacturing company in Orange, CA. The role focuses on managing customer orders from start to finish and serving as the main contact for customers, internal teams, and shipping updates.

You will enter orders accurately, handle inquiries about order status and product details, and coordinate with internal departments to resolve shipping and service issues.

Responsibilities

• Receive and process customer orders submitted by phone, email, and website.
• Open order tickets, purchase orders, and related documentation accurately.
• Follow customer orders from entry through shipment and delivery updates.
• Respond to customer inquiries regarding order status, product questions, shipment timing, and general issues.
• Coordinate with internal departments to help resolve order, shipping, or customer service concerns.
• Maintain accurate records and provide timely follow-up to customers and team members.

Job description

Job Summary

We are seeking a Customer Service Representative for a temp-to-hire opportunity with a busy manufacturing company in Orange, CA. This role is ideal for a detail-oriented customer service professional who enjoys managing customer orders from start to finish and serving as a key point of contact for customers, internal teams, and shipping updates. As a Customer Service Representative and Order Desk Associate, you will help ensure orders are entered accurately, customer questions are handled professionally, and shipments are followed through to completion. This is a great opportunity for someone who enjoys a fast-paced, team-oriented environment and is looking for a stable role with long-term potential.

Key Responsibilities

• Receive and process customer orders submitted by phone, email, and website.
• Open order tickets, purchase orders, and related documentation accurately.
• Follow customer orders from entry through shipment and delivery updates.
• Respond to customer inquiries regarding order status, product questions, shipment timing, and general issues.
• Coordinate with internal departments to help resolve order, shipping, or customer service concerns.
• Maintain accurate records and provide timely follow-up to customers and team members.

Compensation and Benefits

• Pay: $22 to $25 per hour.
• Job type: Temp-to-hire.
• Location: Orange, CA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.