Bilingual Mandarin Sales Support

AppleOne Employment Services; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

AppleOne Employment Services seeks a Bilingual Mandarin Sales Support Coordinator for a direct hire in City of Industry, CA, to support U.S. sales operations in FMCG and food & beverage.

You will manage order entry, pricing verification, shipment tracking and account activity across multiple channels. Ideal candidates have 3–5 years in sales support or account coordination, English fluency, and strong Excel skills.

Qualifications

• Bachelor’s degree required.
• 3–5 years of experience in sales support, account coordination, customer service, or similar role.
• Support order management, PO processing, invoices, pricing, deductions, claims, or sales reports.
• English fluency required; strong written and verbal communication.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Strong Microsoft Office skills, including Excel proficiency.
• Comfortable working with internal teams, external partners, and logistics providers; Mandarin or Cantonese bilingualism preferred.

Responsibilities

• Coordinate order processing, shipment follow-up, customer communication, and sales operations support.
• Maintain account documentation, pricing records, item setup information, and vendor portal requirements.
• Support retail, wholesale, distributor, and Asian grocery channel activity.
• Prepare reports, track action items, and assist with sales promotions and trade shows.
• Contribute to product launches, sample shipments, and trade show preparation.
• Communicate updates across sales, logistics, and supply chain teams via email, Teams, and related tools.

Skills

Sales support

Account coordination

Customer service

English fluency

Communication skills

Organizational skills

Multitasking

Team collaboration

Attention to detail

Education

Bachelor's degree

Tools

Microsoft Office

Excel

Job description

Job Summary

We are seeking a Bilingual Mandarin Sales Support Coordinator for a direct hire opportunity in City of Industry, CA, supporting U.S. sales operations within the FMCG and food and beverage production industry. This role is ideal for a detail-oriented sales support, customer service, or account coordination professional who enjoys keeping orders, communication, and account activity organized in a fast-paced consumer products environment.

The Bilingual Mandarin Sales Support Coordinator will serve as a key connection point between sales, customers, distributors, retailers, brokers, logistics partners, and internal supply chain teams. This is a strong opportunity to join a stable, team-focused environment with supportive leadership, cross-functional collaboration, and exposure to retail, wholesale, distributor, and Asian grocery channels. The role offers the chance to build a long-term career path while supporting market growth, product launches, and operational excellence.

Key Responsibilities

• Manage order entry, pricing verification, shipment tracking, backorders, claims, shortages, and delivery appointment coordination.
• Support U.S. retail, wholesale, distributor, broker, and Asian grocery channel accounts with day-to-day sales operations needs.
• Maintain accurate customer files, pricing forms, item setup sheets, vendor portal information, trade support documents, and account requirements.
• Assist with product launches, sample shipments, trade show preparation, promotion tracking, retail displays, and marketing materials.
• Prepare sales reports, inventory reports, meeting materials, agendas, action item tracking, onboarding support, and travel-related administrative tasks.
• Communicate updates clearly across sales, logistics, supply chain, overseas teams, customers, and external partners using email, Teams, WeChat, and related tools.

Required Qualifications and Skills

• Coordinate order processing, shipment follow-up, customer communication, and sales operations support.
• Maintain account documentation, pricing records, item setup information, and vendor portal requirements.
• Support retail, wholesale, distributor, and Asian grocery channel activity.
• Prepare reports, track action items, and assist with sales promotions, launches, and trade show preparation.
• Bachelor’s degree required.
• 3 to 5 years of experience in sales support, account coordination, customer service, or a similar business support role.
• Experience supporting order management, purchase orders, invoices, pricing, deductions, claims, shortages, or sales reports.
• English fluency required.
• Strong Microsoft Office skills required, including strong Excel proficiency.
• Highly organized, detail-oriented, proactive, and able to manage multiple priorities across departments.
• Strong written and verbal communication skills with the ability to follow up quickly and professionally.
• Comfortable working in a fast-paced environment with internal teams, external partners, customers, distributors, and logistics providers - Bilingual proficiency in Mandarin or Cantonese required.
• Experience in FMCG, food and beverage, CPG, grocery, import/export, or retail distribution strongly preferred.
• Familiarity with imported CPG or food products such as instant noodles, ready-to-drink beverages, snacks, sauces, and related grocery items.
• Understanding of PO processing, case packs, pallet counts, lead times, item setups, promotions, and retail account requirements.

Compensation and Benefits

• Salary range: $60,000 to $80,000 annually, depending on experience.
• Job type: Direct hire.
• Schedule: Monday through Friday, standard business hours.
• Work location: On-site in City of Industry, CA.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.