Customer Service Representative

AppleOne Employment Services; San Bernardino (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

AppleOne Employment Services in San Bernardino, CA seeks an experienced Customer Service Representative for a temp-to-hire role. You will support internal and external customers, manage order information, and help maintain accurate documentation in a fast-paced environment.

The successful candidate has 1–2 years of customer service experience, proficiency with Microsoft Office and ERP systems, strong communication and problem-solving skills, and the ability to type 40 WPM.

Qualifications

• 1–2 years of customer service experience.
• High school diploma required, some college preferred.
• Proficiency with Microsoft Office applications.
• ERP system experience preferred.

Responsibilities

• Provide excellent customer service to internal and external customers.
• Communicate pricing, availability, order status, and lead times clearly.
• Enter purchase orders into ERP and manage order changes/cancellations/returns.
• Support domestic and international customer accounts.
• Collaborate with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics teams.
• Resolve customer concerns with appropriate solutions and documentation.

Skills

Customer service experience

Communication

Typing speed 40 WPM

Documentation

Problem solving

Education

High school diploma

Some college preferred

Tools

ERP system

Microsoft Office

Excel

Job description

Job Summary

A great temp-to-hire opportunity is available for an experienced Customer Service Representative in San Bernardino, CA. This role is ideal for a detail-oriented customer service professional who enjoys supporting internal and external customers, managing order information, solving problems quickly, and building strong business relationships. This is a dynamic, team-focused workplace where accuracy, communication, and follow-through matter. The right candidate will thrive in an environment with supportive leadership, cross-functional collaboration, and opportunities to contribute to customer satisfaction and operational success. If you enjoy working with customers, coordinating with internal departments, and keeping documentation organized, this Customer Service Representative position could be a strong next step in your career.

Key Responsibilities

• Provide excellent customer service to internal and external customers while responding to inquiries in a timely and professional manner.
• Communicate product pricing, availability, order status, and lead times clearly and accurately.
• Enter purchase orders into the ERP system and manage order changes, cancellations, credits, returns, and adjustments.
• Support domestic and/or international customer accounts while interpreting customer documents, requirements, and order details.
• Collaborate with Manufacturing, Engineering, Quotations, Sales, Shipping, and Logistics teams to support customer satisfaction.
• Resolve customer concerns by identifying appropriate solutions, following up, and maintaining accurate documentation.

Compensation and Benefits

• Pay range: $41,600.00 to $54,000.00 per year.
• Employment type: Temp-to-Hire.

Required Qualifications and Skills

• Manage customer accounts, order entry, documentation, and ongoing customer communication.
• Coordinate with internal departments to support order fulfillment, issue resolution, and customer satisfaction.
• Process order changes, credits, returns, cancellations, and related account updates accurately.
• Support Shipping and Logistics teams with domestic and international order requirements.
• 1 to 2 years of customer service experience required, with 2 years of relevant work experience preferred.
• Experience in a manufacturing environment is preferred.
• High school diploma required, with some college preferred.
• Proficiency with Microsoft Office applications required.
• ERP system experience required or strongly preferred.
• Ability to type 40 WPM.
• Ability to navigate Excel worksheets and work with basic spreadsheet information.
• Strong interpersonal, communication, problem-solving, and documentation skills.
• Ability to work in a fast-paced environment while maintaining accuracy and professionalism.

Preferred Qualifications

• Customer service experience supporting manufacturing, shipping, logistics, or account management functions.
• Experience working with domestic and/or international customer accounts.
• Familiarity with ISO procedures, safety reporting, and process-driven work environments.
• Bilingual Spanish is a plus

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.