Recording Maintenance Technician (Customer Service I)

Jocogov; Olathe (KS); On-site; USD 38,000 - 48,000; Full time

Job summary

Johnson County Government in Kansas is seeking a Recording Maintenance Technician in the Register of Deeds Division to greet customers, review documents for accuracy, and help customers complete transactions.

The role emphasizes accurate fee calculation, cash handling, and delivering reliable service while complying with county procedures and pursuing continuous improvement.

Qualifications

• High school diploma or equivalent is required.

Responsibilities

• Greets and assists customers in completing transactions by reviewing documentation for accuracy and completion; locates and retrieves documents to help the customer establish facts and reach conclusions.
• Answers detailed questions about deeds, title documents and other property related inquiries; determines and communicates county requirements with customers; answers inquiries by researching, locating, and providing detailed information, explains routine procedures and processes for the department.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately.
• Calculates and collects appropriate fees for payment; resolves basic customer complaints, problems, and billing disputes; completes preliminary cash audit of cash, credit card and check payments received.
• Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling.
• Performs other duties as assigned.

Skills

Customer service

Cash handling

Education

High school diploma or equivalent

Job description

Overview

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government!

First review of applicants will be on Monday, August 17th, 2026. This position will remain open until filled.

Job Description

The Treasury, Taxation and Vehicles Department is responsible for recording and maintaining land record documents, motor vehicle titling and registrations, property tax calculations, billing, and distributions.

If you are looking for a rewarding experience, then consider joining our team. The Register of Deeds Division is currently seeking qualified candidates for the positions of Recording Maintenance Technician.

Responsibilities Include:

• Greets and assists customers in competing transactions by reviewing documentation for accuracy and completion; locates and retrieves documents to help the customer establish facts and reach conclusions.
• Answers detailed questions about deeds, title documents and other property related inquiries; determines and communicates county requirements with customers; answers inquiries by researching, locating, and providing detailed information, explains routine procedures and processes for the department. Follows up and communicates with customers as needed.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately.
• Calculates and collects appropriate fees for payment; resolves basic customer complaints, problems, and billing disputes; completes preliminary cash audit of cash, credit card and check payments received.
• Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling.
• Performs other duties as assigned.

Job Requirements

Minimum Job Requirements:

• High school diploma or equivalent is required. May require KS/MO driver’s license, depending on department or agency.

Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Preferred Job Requirements:

• One year of customer service; one year of cashiering or money handling experience are preferred.

Education/Experience Substitutions:

• Experience may be substituted for degree. Education may be substituted for experience.

Physical, Environmental, and Special Working Conditions:

• Within sixty (60) days of hire, employees (select DHE and EMS positions) must produce proof of immunization, proof of immunity, proof that immunization is medically contraindicated, submit a written objection to immunization based upon a sincerely held religious belief, or receive vaccination for the following: Measles, Mumps, and Rubella (MMR); Tetanus Diphtheria and Acellular Pertussis (TDAP); and Varicella (Chickenpox).

All County employees may be called upon to assist other departments in a declared emergency situation.