Customer Service Hospitality – Reservations

Wanderwell Collective; New York (NY); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Flexible remote schedule

Full training and booking system

Supportive team environment

Income-earning possibilities based on绩

Travel discounts and perks

Job summary

Wanderwell Collective is seeking a remote Reservations Specialist to help clients book hotels and manage their stays. You will provide detailed information on options, answer questions, and ensure a smooth booking experience from your home office.

You will communicate via phone, email, or messaging with a focus on accuracy, reliability, and friendly service. Training is provided, and performance opens income opportunities plus travel perks.

Qualifications

• Strong communication and customer service skills.
• Professional, detail-oriented, and self-motivated.
• Basic computer skills and reliable internet connection.
• Hospitality or customer service experience is a plus.

Responsibilities

• Assist clients in selecting and booking hotels.
• Share accurate details on amenities, pricing, and availability.
• Manage and update reservation details.
• Communicate promptly and professionally via phone, email, or messaging.

Skills

Communication

Customer service

Self-motivation

Attention to detail

Basic computer skills

Tools

Booking system

Job description

About The Role

Join our team and assist clients with booking and managing hotel reservations. You'll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process - all from your home office.

Key Responsibilities

• Assist clients in selecting and booking hotels
• Share accurate details on amenities, pricing, and availability
• Manage and update reservation details
• Communicate promptly and professionally via phone, email, or messaging

Qualifications

• Strong communication and customer service skills
• Professional, detail-oriented, and self-motivated
• Basic computer skills and reliable internet connection
• Hospitality or customer service experience is a plus

What We Offer

• Flexible remote schedule
• Full training and booking system access
• Supportive team environment
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.