Hospitality Customer Service – Hotel Reservations (Remote)

Wanderwell Collective; New York (NY); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible remote schedule

Booking system access

Supportive team environment

Performance-based pay

Travel discounts and perks

Job summary

Wanderwell Collective is seeking a remote hotel reservations specialist to assist clients with booking and managing stays from your home office. You will provide excellent customer service, share detailed information on options, and ensure a smooth reservation process.

This United States-based role offers a flexible remote schedule, full training, and access to our booking system, plus a supportive team environment and travel perks. Performance-based income opportunities are available.

Qualifications

• Strong communication and customer service skills.
• Professional, detail-oriented, and self-motivated.
• Basic computer skills and reliable internet connection.
• Hospitality or customer service experience is a plus.

Responsibilities

• Assist clients in selecting and booking hotels.
• Share accurate details on amenities, pricing, and availability.
• Manage and update reservation details.
• Communicate promptly and professionally via phone, email, or messaging.

Skills

Strong communication

Customer service

Self-motivated

Detail oriented

Basic computer skills

Reliable internet

Hospitality experience

Job description

About The Role

Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office.

Remote (U.S.-Based)

Join our team and assist clients with booking and managing hotel reservations. You’ll provide excellent customer service, offer detailed information on hotel options, and ensure a smooth reservation process—all from your home office.

Key Responsibilities

• Assist clients in selecting and booking hotels
• Share accurate details on amenities, pricing, and availability
• Manage and update reservation details
• Communicate promptly and professionally via phone, email, or messaging

Qualifications

• Strong communication and customer service skills
• Professional, detail-oriented, and self-motivated
• Basic computer skills and reliable internet connection
• Hospitality or customer service experience is a plus

What We Offer

• Flexible remote schedule
• Full training and booking system access
• Supportive team environment
• Income-earning possibilities based on performance
• Travel discounts and perks

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.